He spoke so fast, it was hard to understand what he was saying. My car was driven out to the lot, but no one came to the waiting room to tell me it was ready. I went to the service check in area after 20 minutes and was told he went to lunch. Was I surpose to wait until he returned?? If someone goes to lunch, what is the protocol for getting the cars to the customers? After I returned home, I get a text that my car is ready to pick up, but I only had until 5 pm to pick it up. What?? I waited at the dealership. Questionable customer service.
Justin and Brandon (tech) were great. Professional, concise and knowledgeable. I'll be back.
Ken Seil was very helpful when I brought my Prius is for service and an oil change.
**** and his team tried their best to solve and correct my complaint about a steering problem that developed after the struts on both axles were replaced by another repair facility in Fort Collins. Their conclusion was that the struts on the front axle were defective,which prevented the steering system from being aligned correctly. The front struts should be replaced by the garage that installed them.**** was very thourgh in his explanation of my options.Your service department deserves 5 gold stars !!
I was told I'd get a receipt emailed to me. That has not happened.
Alex made me feel likw family. Wow! Thank you.
Good communication, accurate estimate.
Probably won’t be back since you want to charge me 3% to use my credit card.
Come on ****, you know what happened. Appointment was 11am for 20k Mile service and from spoiler bolts. You tell me this will take one to one half hour. An hour and half in I get a text saying progress will now be done by 2:15-2:30pm. 2:30 I ask what’s the status. You tell me tech has gone home and no wolk will be on my vehicle. You are a real gem ****!
I wrote feedback but then the form wouldn’t submit.
Service was very fast and thorough. Would recommend to anyone.
Deeann is the bestest ever
Justin did a great job, it’s just that it was an hour job or was supposed to be but took two hours.
Everything is fine- the problem was diagnosed and remedied. I was given an estimate of ~2 hour wait. I was there 5 1/2 hours! It was OK, because I had things to do, but that was a bit of a long wait…perhaps an update after a few hours would have been nice. Still-the coffee was good and I got a lot done! ????
Very satisfied Trevor Page and his team were great!
My vehicle was completed Friday but I did not receive a text it was done until Monday. I would appreciate better status communication.
Upgrade your AM coffee service…
I brought my C-HR in for an oil change and inspection on 11/01/25 and it was noted my brakes were as follows: LR 8mm RF 8mm LR 6mm RR 6mm. Due to the 6mm being in the "yellow" I was told I may need to replace my brakes in 6-12 months depending on wear. I brought the same vehicle in with the same brakes on 04/25/26 and the brakes were recorded as being LR 9mm RF 9mm LR 7mm RR 7mm. Which one is accurate? How am I supposed to accurately gauge wear based on these two different pieces of information? I would imagine the measuring implements haven't changed in 6 months.
Tanner was friendly and great at handling my service today. I'm very concerned about that I may be getting inaccurate information in my inspections.
![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
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