Magnanimous. Impeccable. Legendary. These are a few words I would use to describe Alex and the Pedersen Express Team. I absolutely will be back for future services.
The work still needs to be finished, but so far, i am happy with the service process and responses.
Great communication from Tanner about the status of my service. Also, Steve who greeted me was really friendly and helpful.
Personable and thorough with checking in and notifying of service
On my way home I got check engine and secondary collision braking system errors. Of course you were closed then. Also my car stallled out at a red light. None of this was happening when I drove in your bay at 4pm. I’m very upset and hope I can get it back to you to fix this. I’m researching if it’s even safe to drive.
Communication was terrible
When I called the manager Chris before my appointment to get a rental while my car is being worked on 5 times I might add and left messages for every single call he did not return any of my calls. They “found” a rental for me last minute.
Justin was very communicative and did a great job.0
Thanks for the good service. Trevor provided excellent communication during the appointment. I appreciated Pedersen footing the bill for an Uber to get me to and from work.
I had a 930 appointment to get an oil change and tire rotation. Honestly I expected my vehicle to be ready by noon. I messaged my rep at 1215, didn't hear back. Messaged again at 2pm finally heard back that my vehicle wouldn't be ready until around 4. Really why did I make an am appointment? How long does this particular service take? My wife's mechanic can do it in a out an hour.
Hoping the new POS/Service software creates efficiency that reduces my 9:00 oil change and TPMS reset appointment from 3 HOURS to a more reasonable and manageable time expense.
I do understand the multipoint examination and need to suggest recommendations for service, but 3hrs is ridiculous !
Alex was very polite and helpful.
As always, Justin helped me and I appreciated it very much. I’ll see you soon. Thank you.
Justin did a good job but I received messages from 2 numbers and it seems to be due to a change in computer systems which made communication difficult.
Worst Toyota dealership I’ve visited.
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