The service I received was under warranty, and as far as I can tell it was a successful service. The issue was that the service was expected to take 4 days, and ended up taking 13. I had to call every day repeatedly to even get an answer, and mostly that answer was that my call would be returned soon which it never was. I am happy to be patient with the time it takes for engineering work, but the lack of communication caused so much stress and logistical issues since I use my truck for work and had a trip planned using it that I almost had to miss because of the service.
It took 45 min just to get checked in. I understand a new computer system and it was ridiculous. He struggled to look up my previous suggested services and starting throwing on random unneeded services. Thankfully we were able to correct it and it shouldn’t take that long just to receive my car.
Since the first time I brought my 2023 tacoma in service alex has been outstanding wont go to any other service advisor at peterson thanks alex
Really appreciated the technician, Jonathan, showing me what was going on with my vehicle. Thank you to Robert for his help and patience.
Service was running behind due to new computer system but everyone was kind and as accommodating as possible.
After my oil change, I noticed oil was under my 4Runner, under the oil filter. The oil filter is saturated with oil and it was present under the vehicle and on the lower grill. Enough to have this checked by the service team and to cause concern.
I also noticed the front differential is leaking and though this was inspected by the team and reported as no leaks on the report, there is a leak present (very noticeable). I will be calling on Monday to schedule a service appointment to address these issues/concerns.
Tanner and the team were great to talk to and made my experience pleasurable, aside from noticing these leaks and oil after my visit. Hoping to get this resolved on Monday.
Everybody seemed to do a good job.
Repeated mixups with final pricing and with schedules during the service stay.
You did a good job. I only hope that he could have remembered the magic button in the glove box that turns the open/ close control on the rear hatch door, but now we all know about it
Pleasant and professional. Quick response
Alex did an excellent job. He went above and beyond to assist me. He was incredibly helpful and efficient.
Tanner was very nice and helpful. We discussed items that were wrong with my car. He also let me know I need tires. I am grateful for his attention to detail!
The wait for my oil change was nearly 3 hours
Left my keys hang and car sit for 2.5 hours and did nothing.
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