I had a toolbox ratchet strapped to the cargo area tie downs. This was unstrapped during the service and left that way. The toolbox was on its side when I discovered the issue. The spare tire lifting mechanism piece that contacts the rim face was off center causing damage to the rim. I had to drop it and adjust.
It took 2 hours and I have no idea what they did as I was just handed my papers with no explanation.
It took 3 hours to complete a pre-scheduled oil change!
Friendly and informative! Thank you!
Faster than scheduled! Great!
Visit was quick & easy. Justin was great as always!
I have 2 toyotas. I have always liked you
Ken was great couldn't have been nicer. My appointment was at 8 am 3 1/12 hours later I was still asking about the completion of my car. I was told I would have a 2 1/2 wait. I would have arranged for a ride home. I understand days when you get behind but the service representatives were checking customers in as the cars pulled up not looking or asking who was next. I didn't get checked in until 8rd ish.
Loving the new system & details/videos included!
**** was respectful but I believe my work order was push back for some reason. I had to text or call to request an update. The estimated time to complete the work was 7 days to 10 days. However, It took a month long. My adjuster would ask me for an update when he didn’t have any new information. I was forced to be more involved with the claim. It is the second time not having the best experience with Pedersen Toyota. My first time being disappointed was when I was quoted $850 per month for a lease 2024 rav4 by the sales manager. I felt as someone was taking advantage of me.
I support local businesses and I love the Toyota brand but the Pedersen’s location should care more about their customer experience for all genders.
Best service experience in past 5 years or more! Thanks Tanner!
Quick, efficient, and very curteous. I never worry when having my car serviced here.
Vehicle is operating well.
Trevor did such a great job!
Give him a raise!
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![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
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