Really appreciate that Alex found a prepaid service and let me use it before it expired.
Trevor did an excellent job. Could not be happier with the service I received.
2 and a half hours ridiculous and the new communication system doesn’t work
Very frustrating
Very polite and no pressure!
Tanner was great. I so appreciated the Ubers, great service!
Prompt professional service!
Alex did a great job, checking to make sure that I was receiving the services that I needed. He also went above and beyond helping me to check out my truck’s battery and do the additional testing needed to figure out if it needed to be replaced or not. He was very communicative and quick to get everything done to get me on the road again. Thanks Alex!
The oil pan screw was not tightened and oil leaked all over.
Fast and efficient. I appreciate the speed and care. Thanks Tom
Satisfied yes, completely satisfied no. Issues:
1. In for scheduled oil change and had coupon and told service rep. Service rep presented me with full charge pre- billing to sign and had to remind him of the coupon. Service rep fixed and I signed. At checkout/payment service rep again presented full charge bill and again I reminded him of my coupon.
2. Took almost 2 hours for scheduled routine oil change. Seems way to long given service is scheduled
Ken was courteous, informative, knowledgeable, and answered all my questions in terms that I understood. I wish that other service organizations had a Ken on staff. Excellent customer service is not always easy to find. Thank you Ken, for all your support!
The message I received that my car was done was confusing. Wasn't sure if it was done. Waited fir someone to come get me. Waited an extra 2 hrs which was bad on my part. Over all everything was good
I love the Petersen Dealership they have always treated me right. Treated me with the respect and dignity. I wish every dealership was like Petersen!
Very helpful and answered all my questions.
Bill is great to work with!
I waited 2.5 hours for an oil change when I had an appointment scheduled. This is not really acceptable, and if it IS going to take that long you need to set that expectation. I would not have waited in the customer lounge if I had any idea it would take that long. Mr. Fisher was very friendly and helpful checking me in and out.
**** was amazing, and got our recall work done in an incredibly timely manner. Thank you **** and team for keeping us safe, and our vehicle on the road!
![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
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