Pedersen Toyota Auto Repair Service

I tried to make a service appointment online but the program said no service required at 130000 miles. I then phoned to clarify and make an appointment with no answer and said would call me back, which didn’t happen. I finally drove from Loveland to Pedersen just to make an appointment. Not good!!!

Quick, efficient service as always. Well done!

Justin was great. His customer service was excellent

Alex was very patient and even answered questions about our navigation which had nothing to do with our service! Thanks

Very organized. Very professional

I think the videos are going to be hard for older people to view. I had to wait to get home to find the download on my phone

Ken is helpful and enjoy working with him Two thumbs up????????

Alex is an excellent advisor. I will definitely be back!

Tanner, was efficient, professional and helpful. I appreciated his customer service .

Everyone is always great at Pedersen, quick and efficient.

Trevor was fantastic! Really available and willing to answer all my questions!

Alex was great! Prompt, respectful and helpful- no pressure just great customer service

I am always treated extremely well at Pedersen Toyota and Alec Saunders certainly lived up to the service I’ve come to expect.

The service was great, everyone was very friendly. I answered no because I was in for an oil change. I had an appointment but I was there for an hour and a half. Bring back the express oil change that used to be at Volvo. Really miss that!

Appreciate William Fisher!

All things went well, appreciate the uber service to bring me back to pickup my car.

Trevor was just fine—no issues. He’s very pleasant. But I’m really disappointed overall. First, it took way longer than it should have, more than 2 hours from the time I drove in. That could have been avoided by not scheduling me at what seemed to be the busiest time of day. Toyota’s recall notice said to expect half an hour, so I figured it would likely take an hour. Secondly, when the battery was removed to install the new battery hold down system, it would have been easy to maintain the electronic settings by attaching a jumper battery before disconnecting the battery. Instead, every electronic setting in the infotainment system was lost or changed. To restore them, I had to resort to factory defaults and then reprogram them. EVEN THE MAP WAS UPSIDE DOWN!!! Can you imagine how frustrating that was? Thirdly, whenever I bring my car in, the items I have on the floor in front of the drivers seat have been invariably placed on the passenger seat. Why? They’re not in the way of anyone. Lastly, the multipoint inspection said “requires immediate attention” doing something to improve the fuel induction system, at an extra cost of $208.53. Yet my car is running smoothly and gets good mileage. How is such a recommendation justified? I don’t see it in the manual. I rejected the recommendation, because it didn’t seem appropriate. It makes me question whether the multipoint inspection is worth anything at all—and by the way, I noticed several items not inspected, anyway.

What's the point of making an appointment if your car doesn't get brought in until an hour later and then another hour after it's finished. It doesn't take 2 hours to rotate tires and top off fluids.

Service continues to be excellent as are the service agents

I had taken the LC in earlier (9:30) than my appt (10:30) and indicated that I needed the vehicle back no later than 12 so that I could make a meeting in Longmont by 1 pm. At 12 I asked Trevor for an estimate of when it would be finished and learned it was not going to be completed in time. The service manager provided a loaner which allowed me to get to my meeting 15 min late. The use of the loaner also allowed us to complete a transmission flush which was fortunate. Overall the truck is running well and I think that the technician did a great job, but I would have appreciated the timing of the service and option for the loaner to be communicated earlier in the process so that I could have made adjustments to my schedule and been on time for the meeting.