Tanner makes it easy to drop my truck off and know it’s well cared for. He's great at his job.
The people were friendly, and, patient, even though we had a lot of questions. It was a very positive experience.
I love that Steve is the first person you meet when you pull in. He is a great guy! Also, Ken did a great job with our car. I truly appreciate that he explains what is going on, good and otherwise. Thanks Pederson’s!
Took a very long time and was disappointed that there is no next service sticker on the windshield.
**** downs has really good customer service very knowledgeable, polite and professional
A amazing person set the bar high on how customer service should be
I don't like the new process for vehicle services.
The service team was great. They were able to get my 4Runner sooner than the scheduled visit day and got everything done within a few days..
Thank you for the amazing work
As a person that’s worked in customer service for 30+years traveling the globe assuring world class service to all, I would say the team at Petersen Toyota is committed to providing these same core values.
Best Regards,
Chad
I didn't feel like anything I wanted wanted for happened. In didn't pay anything real for your service, so I guess it was fine?
I wanted new windshield wipers and an update on my new car, but it seemed pretty time intense for nothing I wanted to get done. I guess the cabin filter was changed for free because the service i was prompted for was unavailable??
The entire thing felt really botched, from scheduling, to service, to results. Nothing felt like I was paying for a service, so I guess I'm not upset about not having to pay for the resulting interaction.
I'm very happy I didn't have to pay for my time spent skating midtown while my car was at the dealership. It was a nice time to ride my skateboard around a part of town I don't normally go to.
Had trust in Tanner's service recommendation
Justin is a great service guy. He explained everything to me and took time for me. Thankful for his knowledge and kindness.
Ken was very courteous, professional, informative and that made my experience at Pedersons very positive.
Wait time was not fully communicated through the course of the service
I was charged for service I did not ask for. I may not ever return to this dealer ever again.
JT
Mr Page and mechanic staff did a great job repairing my car and not only fixed a brake problem but fixed another issue I was not aware of. They did all the repairs quickly answering all my questions. I am very impressed.
Please call me to discuss. ****-****-xxxx.
The service department was outstanding. I bought my Toyota from colonial Toyota and Milford Connecticut. The salesman. Dave is the reason I went back because Toyota doesn’t hire anything but the best and I fell in love with the Toyota and I feel the same way just that one time coming Today. Toyota doesn’t hire anything except the best in the service department was out
Alex was great! I would recommend him to anyone. Maybe one of the most friendly service people you have.
During the visit,I received a video of my Sienna being evaluated. The mechanic stated that oil had leaked from somewhere. He suggested that it might not have been cleaned up properly during the previous oil change. Since I have only had maintenance performed at Pedersen Toyota, it does raise a concern about the quality of the work being performed. I do however really appreciate my advisor Ken Siel and the friendliness of everyone I came in contact with.
We arrived on time at 8:45am 5/8/25 but waited till after 5 pm for completion of radiator core R&R plus engine air filter R&R. We were never texted, and the two texts we sent inquiring about progress were not answered. No loaner car was available ... we explained we had left our dog indoors and needed to tend to her by late afternoon. We understand that our service associate had a doctor's appointment and was absent, but we learned that late only after asking in person. We assume, since the radiator core was 14 years old, it's replacement rather than repair was advisable, but we were never consulted nor told its condition. It was an $800 job, so we feel we should have been notified of the decision to replace it.
![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
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