Pedersen Toyota Auto Repair Service

Why have I never received a survey from Pedersen or Toyota corporation about my buying experience at Pedersen or my satisfaction with my Highlander?

Great job

Well, this was a complementary warranty/service visit. The experience was highly unprofessional. My vehicle was not ready when promised and now I am being forced to return for additional work that should’ve been completed during this appointment. Furthermore, Trevor, my service advisor completely ignored several attempts I made to get an update on the vehicle. While I appreciate that this service is covered, my time is valuable. This breakdown in basic communication caused significant disruption to my schedule. This is the second such experience I have experienced with your service department. Six months ago, I had a similar lengthy service visit for a simple oil change with service advisor William Fisher. That oil change took over 2&1/2 hrs with an appointment. It makes me question whether or not the free Toyota care with the purchase of my new 4Runner was worth it. Unfortunately, I will be returning in a few weeks for additional warranty work. And I have one more “free” service remaining on my vehicle. Let’s hope the next two trips to your service department provide an expedited, guaranteed appointment time where my car is prioritized and worked on immediately. And hopefully, if Chris D the service manager addressed my concerns with the service advisor team members there will be communication provided if there are any problems or issues identified during my appointment.

i was quoted 1 to 2 hrs and ended up being 4. i would have not been as upset if i was tild it was going to be a long wait would have gone about my day and come back later or if there was a uodate i know i told you 1 to 2 houra but xyz happened but nothing and it ruined most of my day!!

Thank you!

Dude was legit and helpful - I never write reviews but really thought he did a nice job : )

Glad for such a detailed inspection to facilitate the complete care of my 4runner. Thank you

yes definitely.

Always professional staff that are happy to help with any issue. I feel genuinely heard. The people at this dealership, from sales to service, and everything in between are amazing. Truly a trusted business!

Greatly appreciated!

Very professional and friendly.

Timely service

We brought in our 2024 Tacoma for service and ended up walking out with a new 2026 Tacoma. The process worked out very well and they were able to accommodate a few extra requests including swapping out our better wheels and tires from our 2024 to our 2026. We still have a one more appointment for the ceramic coat but it has been scheduled and they are working on giving us a loaner vehicle while it is getting the treatment.

Tanner was wonderful! He's an asset to Petersen. You always have the best customer service and this certainly held true yesterday with everyone who helped me and with whom I talked with, even on just a casual basis. Petersen truly cares about its customers.

Could use more communication Did a good job

Bill provided quality control when replacement of filters was overlooked.

Alex is always great!!!

Trevor was very helpful & really appreciated him & the Service Tech, Adam! I’m very thankful for the service & people there at Pedersen Toyota! Marsha Stewart

It took a while and cost a lot, but hopefully the problem is solved. The new battery did the trick.

When checking in service manager didn’t believe me when i told him the service light came on for oil change a 3000 miles when we expect it at 5000 miles. Wanted to argue with me. Was told by him the car would be ready in hour and a half or two hours. Called him at 2 hours and left message to call me and no response. Never received ANY notice the car was done. Showed up after two and a half hours and it was ready to go. Customer service certainly lacking here.