Professional and quick! Love the service dept!
Bob was very helpful, especially when he told me that it was going to take 2-2.5 hours to complete the service and he said that he can have an Uber take me home and pick me up when the service was completed. For me this was above and beyond. I’ve waited at other places in the past for hours with no options. Cudos to Bob and Pedersen Toyota.
Thank you for your services
Service was pleasant and prompt.
Ken told me I would get a text when my car was ready. After waiting an hour and a half for an oil change I went out there, asked if my car was ready, and he said your car is ready! Was he going to send me the text or just let me keep waiting in the waiting room? Super annoying.
This was really my first service experience with Pedersen. Although I did drop it off to have accessories installed earlier. It turns out that installation was the problem. After that appointment, my power tailgate stopped working. I thought it was a bit glitchy before then, so I didn’t equate the complete failure to the installation. I called to make an appointment and was told I would have to wait several weeks for the appointment. It turns out that the problem was the tonneau cover installed at your shop. I will say that your service advisor, Robert Troutman, was very professional and helpful. I bought my new Toyota locally because I tend to rely on the dealership for service. This was an inauspicious first experience. Hopefully, it will improve going forward.
KEN DOES A GREAT JOB. HIS CUSTOMER SERVICE IS WHAT HAS MADE ME PEDERSON TOYOTA CUSTOMER. I WILL BE BUYING MY NEXT VEHICLE FROM PEDERSON.
Ken was friendly courteous and professional. Answered all my questions and vehicle delivered right in time. I am very pleased.
Tanner is warm and reassuring.
Trevor was very helpful and nice and walked me through every part of the process that I didn't understand and had my car done in a timely manner.
I appreciated the summary Ken provided about the inspection.
I never got a text when I dropped my car off. I was never informed when it was done. I waited 4.25 hours for a 20,000 service and a computer update. Bad service is not normal at your dealership.
Bill checked me in quickly even though I was a few minutes early for the appointment. He got the maintenance work done in a timely manner and the price was exactly as quoted.
This was my first time at this dealership and if he is representative of the service department as a whole, then I’ll be back.
Not available to explain recommendations for service. “Not at his desk” so Representative Tanner explained. Back to schedule for brake service and pay for the day. That done waited outside 35 minutes waiting for car. 95 degrees and lounge full. Asked one person who was delivering cars to people waiting much less time to check. He said Alex had forgotten to put key on the board.
friendly, competent timely . thanks!
William was such nice and polite man.He told me everything about inspection on my car. I will continue coming for any repairs on my car.Thank you!
![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
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