Thank you, Bob, for your excellent customer service. I appreciate the time and attention you paid to my individual circumstances. You explained what was going on, what the options were, and helped me feel comfortable with what the best solution was.
Alex was great to work with.
It sounds like the team went to some lengths to get the parts for my service so I appreciate that very much!
I am fully satisfied with service at Pedersen.
He did a great job! My only complaint is a specifically ask if my clock wasn’t working fixed? His answer was yes, it’s NOT.
Bob was up against problems he couldn’t control yesterday and handled it all with great communication and kindness. Once again I have found Pedersen to be top notch. Welcoming, service oriented, kind and as efficient as can be with so many variables! Thank you, Bob! You went above and beyond.
He is a good listener and explained well
Everything was good with the car, so I was happy there. But, a tire rotation and multipoint inspection took 2 hours with an additional 20 minutes waiting for my car to come around after I paid. I was not expecting things to take that long - it felt a little disorganized overall today.
Very friendly and fast with the service
I scheduled my service weeks ago, and even dropped of my vehicle early this morning. When I dropped off my vehicle the service consultant asked when I needed the vehicle back. I said 3pm, to which he replied "oh sure, no problem at all!". I called for an update at 2pm and then 3pm and was told the agent would call me back, and the other consultant did not even offer to check on the vehicle for me. I never got a call back so I just decided to go in to the shop anyway and got there at 3:15pm. The consultant told me the vehicle was just wrapping up the oil change and it would only be 20 or 30min longer. Either that was a lie or your organization is so poor at communication that he was mistaken. Either way I didn't get my vehicle back until 4:40pm! Totally unacceptable.
Thanks again Bill, we were in/out within the time that you advised and for that I am grateful for. Have a nice day!
Barry K
Always great service and expertise at Pedersens.
Bill did a super job! He knew exactly what service requirements I needed and was very proactive in letting me know about a driveline service that was recommended and we made an appointment to have that accomplished at the end of July. He is highly knowledgeable and a pleasure to work with! Thanks for the great service!
Bill Fisher answered my questions and offered to personally take my call for followup scheduling of specific services that are not included in the online scheduling
I still haven't heard back regarding my warrenty coverage. When I call i get sent back and forth to different departments to ultimately be sent to voicemail and never get a return call.
He was very courteous and professional. I appreciated that he put the note in my service request, “if needed”. Turned out it didn’t, so was much appreciated. I’ll retweet I need more service.
Ken was awesome! Very professional and answered all my questions. Highly recommend!
This was my first time at Pedersen Toyota and I was completely blown away by the service! From the moment I was greeted, I felt welcomed and listened to. My service advisor, Ken, went above and beyond to keep me informed about my vehicle’s needs. Plus he provided recommendations for my next service! 10/10 experience.
![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
Social