Had a. Appointment at 12:30 on Friday. My car was not even looked at until 3 pm. They had to keep my car to order a part and it did not get there until 2pm Saturday. I finally got my car back on Tuesday.
A+ service from Alex. Will be back.
Everyone was extremely friendly and.
Quick and courteous service
Bill was very knowledgeable, curtious, and the service was completed when he said it would be
Ken was really easy to work with. Thank you, Ken.
Great service as always. thanks ????
I waited in the garage area for 15 minutes without a single person acknowledging that I drove in. After 15 minutes, I asked a person behind a desk what I needed to do, the gentleman responded to "just wait". A simple wave or smile would have gone a long way, especially since this was the first time my vehicle was being serviced and I was unsure of the protocol.
I was not satisfied because I had scheduled a 30,000 mile inspection and an oil change. Unfortunately, my daughter had to have her car towed to Toyota because she was having battery issues. Toyota told me they couldn’t get the car in for a diagnosis for seven days. I paid to have the car towed to McCormick’s which they will have it done tomorrow afternoon. I think Peterson needs to hire more mechanics or something because seven days is ridiculous to get a diagnostic on what’s going on with your car? I I will start using McCormick as my main mechanic for both of my Toyotas.
Alex and the whole crew are friendly, honest, professional, kind. You can’t ask for more. You have my business.
The service representative Bob was pleasant and professional, great job. Thanks
Great job of explaining service and how I will be contacted throughout the service. Tanner was very friendly and easy to talk to. One wish is that when the technician moved both front seats and positioned them differently, could they get them back as close to normal as possible?
Thanks for a good experience.
Ed Cogar
**** has my trust after our interaction today. There was a miscommunication that he fully took responsibility for, and earned my business in the future. I appreciate the acknowledgement, and look forward to working with him in the future.
**** and the technicians were awesome. This is the first positive experience I’ve had with a dealership service department in a long time. We are a Toyota family, and I’m happy to have found a service department I can trust for future repairs!
We are very pleased with the service we received today. Everyone was
very helpful and kept us informed big their progress. Excellent service department!
![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
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