Pedersen Toyota Auto Repair Service

Alex did an outstanding job! He was very knowledgeable about what services were necessary on my vehicle and kept me updated about any changes or concerns. Thanks for the great service!

Thumbs up

You guys did a good job !

Unlike your sales department when we purchased our Tacoma, the service department did very well today. Tanner kept me informed and the service was timely.

We were very happy with the customer service. We were early for our appointment, and they got us in and out by the time of our appointment.

Thanks Alex!

You were very nice and professional thank you much

Ken was very patient with me and answered all my questions Took 2.5 hours for an oil change

Your team member who performed the maintenance on my vehicle had accessed the trunk for an inspection. Because I was unaware of this inspection I had a few items in the trunk. When I got the car back and accessed the trunk I noticed the carpet was bulging and some stuff was missing. These items were sitting where the spare tire would be, with one pressing against the wire loom connection for the rear electric motor. I also noticed some inspection port plugs pulled and not put back into place, leaving the trunk floor exposed to the elements. If I were aware beforehand of an inspection in the trunk I would have cleared out anything in there, but I believe it wasn't right to let all my stuff get thrown to the bottom and covered back up in a rush. If I would have set anything in the trunk that had some decent weight I could have damaged the wire loom underneath.

Kind, professional and prompt with information

Tanner was friendly and professional. Told me exactly what was going to be done and asked if I had any questions or concerns.

Very friendly and knowledgeable.

First experience at Pedersen. Quite impressed, friendly service advisor and really appreciated the videos from the tech. All around great experience.

Ken was engaged in the conversation and listened to my needs. He was honest about the time frame (low on staff) that it would longer than usual. It was not a big deal knowing that upfront. Very courteous with useful information.

There were 2 items that were recommended that I didn't feel were necessary. Alex didn't try to get me to have them done which made me feel better and accepted my decision.

Had a. Appointment at 12:30 on Friday. My car was not even looked at until 3 pm. They had to keep my car to order a part and it did not get there until 2pm Saturday. I finally got my car back on Tuesday.

A+ service from Alex. Will be back.

**** is awesome!

Great Service!

Everyone was extremely friendly and.