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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4716 reviews 70%
4 star 1366 reviews 20%
3 star 140 reviews 2%
2 star 251 reviews 4%
1 star 228 reviews 3%
Review Us
Doris T.
5 out of 5
1/8/2026
Sam was very kind and pleasant he explained everything to me and let me know what was going on. Thanks also for the mechanics.
Marian G.
5 out of 5
1/8/2026
Sam provided great service Thank you
Paul K.
5 out of 5
1/8/2026
Great service
Evon V.
5 out of 5
1/8/2026
Great staff friendly, good service. The best
Ronald C.
5 out of 5
1/8/2026
Good job. Very satisfied
Ann B.
2 out of 5
1/8/2026
My car was kept two days for a simple 2nd service. Service advisor was nice however we were given a filthy and dirty loaner car.
Angela M.
5 out of 5
1/8/2026
Sam was great. I appreciate all the help he gave.
Rita G.
4 out of 5
1/8/2026
Joe has always been very helpful.I do miss being able to have the car washed once a month.
Les T.
5 out of 5
1/8/2026
Daniel is a pleasure to work with. I have confidence he has our best interest at heart
Leslie S.
2 out of 5
1/7/2026
I found Adrian to be as responsive as he could, considering how busy the service department was. This is not meant to reflect negatively toward him. However, we should have been given a loaner car, considering our appointment was at 10;30 and we did not leave until at least 2:30. We have been Lexus owners and JM Lexus customers for over 20 years and this has never happened to us before. I am not even sure if the recall issue was addressed in all of that time. I don’t know if too many appointments were scheduled, or if there were unscheduled service visits, but I would have re-scheduled if I had known it would take so long.
Kristina R.
4 out of 5
1/7/2026
Flawless service, could not be happier
David E.
4 out of 5
1/7/2026
Every thing was very ????
Sharyn B.
5 out of 5
1/7/2026
Joseph was a very good service advisor.
Michelle M.
5 out of 5
1/7/2026
John was attentive and very communicative. Would like to continue to work with him moving forward
Jed B.
5 out of 5
1/7/2026
As usual, joseph has cheated me with respect and his knowledge of my Lexus made me comfortable, and at ease.
Beth S.
2 out of 5
1/7/2026
Leo was wonderful to work with and I appreciate his help. My car appears to be serviced well. I was disappointed that it took 2-1/2 hours and it was obvious that someone went through my center console. While nothing was taken, I found my small pouch that holds small tools partially open and shoved between the console and the passenger seat.
Marlene G.
5 out of 5
1/7/2026
Delilah is very efficient and informative in her performance on the job. She deserves more than 10
Thomas H.
5 out of 5
1/7/2026
Always happy at JM Lexus!
Ian M.
4 out of 5
1/7/2026
You're welcome,and no problem ????
Trini B.
3 out of 5
1/7/2026
The loaner vehicle that I had smelled like heavy cigarette smoke

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