Shedrick was very professional and knowledgeable.
Chauncey Levy is terrific.
Your comments:
Joseph is the consummate professional when it comes to customer service. He is informed, kind, patient and communicative. We need more Joseph's in the world. Do what you need to keep him. He's a valuable asset to your team!!
Michael Juan was very helpful. He was very professional and made my experience very pleasant.
Joseph has always exceeded my expectation.
He's committed to giving the best service when I am there for my service appointment.
Thank you Joseph Storozynsky..
There was a $26 charge for something. I don’t know what that was for? I didn’t take time to ask question when I was there my fault. It’s not the end of the world, but I was not understanding what that charge was for.
Service was poor this is my 2nd car from JM and it will be my last the service person doesn’t know how to treat a customer. When I had the last service done the car came back with a problem we called right after and returned the car 3 days later we could not get a a loaner car from jm as my son is under 21 it took us few weeks to return today the service advisor told me we much have done somthing to the car and we should have came right back that a call is not enough that we had to prove it and it’s 500.00 for them to check it refused to let me talk to the manager but called me back an hour later and said the manager told him to take care of it. Poor customer service at best
Neither of the two issues I took the car in for were remedied. When I went to pickup the car after receiving. Phone call it was ready I spent close to an hour demonstrating to the service dept. that there really is a problem (they were telling me I needed to see the technology rep.) it was agreed there is a problem. So I had to leave the car there again You service technician Jayrd is outstanding and bent over backwards during that hour to find the problem but exhausted his options that evening
Maico was very helpful and while busy, he continued to help me get my car working great.
Adrain is one of the best agents I have ever worked with. He kept me updated on my vehicles stats without me having to call to check on it. This is unheard of in today’s service. Would highly recommend Adrain and JM Lexus for anyone looking for a new car.
I had a fabulous experience of JM Lexus. John Zahar was my service representative and he is extremely professional and efficient. The service department is over the top. Everything is very systematic, organized and a very pleasant experience
Wendy is a very kind person; she provided excellent service. I appreciate her time and effort. Good service attention
Didn't get a recipe for the service like to have one
Excellent service from deliah
At km Lexus
Can’t say enough good about my first JM Lexus service visit. My advisor, Joe was outstanding. I look forward to many years of superior service.
Thanks!
Your scheduling of cars to be serviced should be reviewed. Timing and the no of technical people should be considered.
Daniel is great and I recommend him to my friends. He is great with customer service.
Sam was very kind and pleasant he explained everything to me and let me know what was going on. Thanks also for the mechanics.
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