I want to purchase the IS 350
From the time I entered the Service Center Michael Juan walked me through the process and kept me updated when new information was available In the meantime I used the putting green to sharpen my skills The Service was performed within the time he specified I told Family and Friends of my experience and recommended JR Lexus to them
Thank You
Sal Yanello ????
The person (not Delilah) but the guy who came initially was not very courteous and looked not happy to help me out.
I felt not welcome.
I also felt I was over charged for my service. First I was informed two things for $154 and the bill showed $300 plus.
It is always a pleasure working with John Nahar, he communicates well he returns calls quickly.
John is a true professional.
When I brought the car in I told the receiving agent to make sure none of the controls on the dash should be changed. bottom line every control was changed.if this was necessary for the service they should have been returned. at pick up and after 30 minutes of waiting was told that they were they had just found the car. WHERE WAS THE FOLLOW UP OR ATTENTION TO DETAIL. I'm not tech savvy and still don't know if all of the settings are where they should be. I didn't realize that my headlights had been turned off.
Leo was very nice. Contacted me by phone when my car was ready.
Excellent service dept. in and out as promised
Great customer service Delilah was kind and informative
Respectfully to wait 2+ hours to fix the trunk yikes!!
Excellent service. Omar was great!
Joe is the absolute best!
Shedrick was very professional and knowledgeable.
Chauncey Levy is terrific.
Your comments:
Joseph is the consummate professional when it comes to customer service. He is informed, kind, patient and communicative. We need more Joseph's in the world. Do what you need to keep him. He's a valuable asset to your team!!
Michael Juan was very helpful. He was very professional and made my experience very pleasant.
Joseph has always exceeded my expectation.
He's committed to giving the best service when I am there for my service appointment.
Thank you Joseph Storozynsky..
There was a $26 charge for something. I don’t know what that was for? I didn’t take time to ask question when I was there my fault. It’s not the end of the world, but I was not understanding what that charge was for.
Service was poor this is my 2nd car from JM and it will be my last the service person doesn’t know how to treat a customer. When I had the last service done the car came back with a problem we called right after and returned the car 3 days later we could not get a a loaner car from jm as my son is under 21 it took us few weeks to return today the service advisor told me we much have done somthing to the car and we should have came right back that a call is not enough that we had to prove it and it’s 500.00 for them to check it refused to let me talk to the manager but called me back an hour later and said the manager told him to take care of it. Poor customer service at best
Neither of the two issues I took the car in for were remedied. When I went to pickup the car after receiving. Phone call it was ready I spent close to an hour demonstrating to the service dept. that there really is a problem (they were telling me I needed to see the technology rep.) it was agreed there is a problem. So I had to leave the car there again You service technician Jayrd is outstanding and bent over backwards during that hour to find the problem but exhausted his options that evening
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