Historically, I have been upset with my TX 350. There have been so many problems since I first got the car back in October 2024. Since that time the Shop has seen my car for mechanical issues, service issues, and more! Most recently, the service technician told us that the car was “bone dry,“ and it must’ve been another car parking in the spot. That rubbed us the wrong way as my car is the only car that parks in that spot on the driveway. Honestly, I am really looking forward to the time that I am no longer an Lexus owner as it is only given me grief since we have purchased it.
Excellent customer service
Mathew is extremely efficient and professional.
It was a very pleasant experience. Maico was great.
Michael was extremely helpful and extremely courteous
Excellent experience. Wow. JM lives up to its reputation.
Excellent and efficient. Thanks
Very disappointing. I have had numerous Lexus from JM Lexus. Car was given to me without having been checked out properly. By the time I returned home it was bucking and steaming. Isiah was sent to check it out and he agreed it was not safe for me to drive it back. It was picked up on a flatbed and another loaner was brought to me. The car was dirty. The car was given a 10,000 mile checkup when we discussed a 5,000 mile checkup when the car only had 2700 miles on it. It was a mess. Too much oil was put in tank. Shouldn’t have happened. I have had many Cars before from you and this was a really bead experience.
Yes! I would like more information on trade-in. Thanks!
Delilah is a great service writer. She is helpful, professional and knowledgeable.
They did not top off my liquid after paying over 400 to service and my agent moved slow for my liking
Looking forward to my trade in appraisal!!!!
The wait for the service was 2 hours for a 10000 service. I was told to bring the car in after 1 and that would reduce the wait time. 2 hours in my opinion is excessive. I have this service performed up north in 1 to 11/2 hours typically.
Adrian's professionalism and customer service was outstanding. Clear description of services performed and pricing. Very satisfied with my experience.
Leo and your transporters were great.
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social