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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4711 reviews 70%
4 star 1362 reviews 20%
3 star 140 reviews 2%
2 star 251 reviews 4%
1 star 227 reviews 3%
Review Us
David A.
5 out of 5
1/21/2026
Sam was great !
Amy K.
5 out of 5
1/21/2026
Leo was very easy to work with, courteous and professional.
Maria C.
5 out of 5
1/21/2026
Great service
Joan G.
5 out of 5
1/21/2026
Fast service & excellent communication
Robin S.
5 out of 5
1/21/2026
Shedrick always takes great care of us.
Jacqueline V.
5 out of 5
1/21/2026
Xavier Allen was nice and very knowledgeable as it turned pertained to my RX 350
Maria C.
5 out of 5
1/21/2026
Great service from Sam and the whole team .
Sue K.
5 out of 5
1/21/2026
Omar was great to work with with. He explained everything I needed to know He was efficient and very nice. ThanksOmar
Candace B.
4 out of 5
1/21/2026
It is always smooth sailing when visiting Lexus and an even better experience when your service representative is attentive and kind. I highly recommended this dealership.
Ralph S.
4 out of 5
1/21/2026
I was very happy with the service today Maico went out of his way to find the best package for the service I needed for my car
Paul G.
5 out of 5
1/21/2026
Adrian was very professional and attentive. Special thank you to Donnie Joseph who set up and synched my phone to the car!
Lisa L.
5 out of 5
1/21/2026
Sam was great
Pierre L.
4 out of 5
1/20/2026
Wendy is professionnel
Juan Q.
4 out of 5
1/20/2026
John great service agent.
David W.
5 out of 5
1/20/2026
Maico is great! Thank you for a very enjoyable service experience. Cheers! David Orson Wallach
Thomas R.
5 out of 5
1/20/2026
~Maico Williams amplify the three p's... professional, polite and personable. Thank you Mr. Williams (and the rest of the team that I made contact with today )for taking such good care of me and my car. Greatly appreciated! Thanks again... Tommy R.
Jennifer S.
2 out of 5
1/20/2026
My car took 2.5 hours for an oil change…never experienced this in all the years I’ve been going to JM Lexus. This is not even counting the 20 minutes downstairs before I was ever seen. The service advisor never apologized. She did not care at all.. she never even checked on my car. I had to go downstairs and complain. Horrible customer service.
Tomas E.
5 out of 5
1/20/2026
Leo Cisnero is a Professional Representative of the Lexus. I emulating his performance and personalty.
Srabana G.
5 out of 5
1/20/2026
Delilah was awesome and beyond amazing. She was superbly efficient, knowledgeable, informative, helpful, and professional— the best service we have received at JMLexus.
Linda W.
5 out of 5
1/20/2026
Pleased

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