Wish the payment processing was contact less.
The service was excellent. However, since they replaced my battery, I lost all of my settings. When I was being helped by a technology expert, he was useless. He knew nothing. He finally called someone else who had it all restored in 10 minutes. First person should not be allowed to touch a vehicle!
It was a great experience with Delilah and Reggie in sales that got me connected with her. Thanks again JM team!
Maico was very professional.
Joe is an excellent service rep. Very satisfied with his attention to detail.
Daniel was great at communicating I had an oil leak that was very expensive to repair. He was articulate and kind.
Michael was highly professional, and expedited my service so I could make a dentist appointment I scheduled for the early afternoon.
I was extremely impressed, and grateful for his attention to my scheduling problem. I’ll request him for my service representative from now on.
Always a pleasure to deal with John.
Justin did fine.
I am disappointed that the detailing team didn’t contact me about the filth under the PPF on my hood that could not be cleaned so that the outside detailing barely improved the look of my Lexus.
How long does the PPF last before it becomes an eyesore?
I am trying to determine whether it is worth replacing or just removing it.
They also forgot to return my cargo net into my car.
Justin was professional and courteous as always.
Good experience but 2 hr wait for service to be completed. Thought it would be faster
Service was easy in every way…Xavier Allen was friendly & efficient, service was fast & I was notified when the service was completed, Xavier walked me to my car
Great job,like always!!Thank you !!
Shedrick was great. He got the work done in fashionable manner. Great job Sherdrick
Very efficient n polite. Was out in a timely manner
Chauncey was excellent! He went in detail what work was being done and how long it would take. Kept me informed throughout the process. Very satisfied with his servi.
They finished the work promptly and kept me informed about the progress.
Justin was so patient with me asking question after question. Justin is a pleasure to do business with. Thank you Lexus!
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