JM Lexus Auto Repair Service

Great.

Service was as expected Which is great.

Excellent Service - Michael Juan did a wonderful job. He is very knowledgeable & easy to deal with. Thank You ????

Sam was excellent!

Wendy demonstrates excellent customer service, helpful, professional, and efficient. The support team was responsive and made my visit very stress free and pleasant. Thank you!

Sam and your whole team were EXCELLENT

Great experience with John Nehar.

Great job! Very satisfied with the service you provided. Thank you ????

Your computer had my vehicle under another name with my required work already done. The service manager followed up and fixed the problem.

Fast, thorough, and efficient

Joseph, very professional, kind and polite. He took his time and explained everything clearly. Check In while I was waiting.

He was amazing - start to finish. Excellent communication and customer service! Five stars!

Services has always been great one of my decisions for loving Lexus

Every time I receive service from Jm Lexus, it's a great experience! Thanks John.

The best!!!!!!

Was a hassle free experience

Great job

Brought my car into be serviced at the scheduled appointment time. There was an issue that needed to be looked at so figured I would be there for a while. Michael did offer to put me in a loaner after an hour and a half of waiting, which I appreciated. They brought up the loaner within another half hour, but I told them I would need to get my car seats out of my car before I could leave. I had my one year old daughter with me and needed her seat to go home as well as getting my three year old daughters seat out of my car as well. The guy who had me sign the rental agreement said he would have someone bring up my car shortly so I could get the car seats. After 10 minutes he said they should be bringing it up now. Another 10 minutes later and another it should be coming up now. After standing outside next to the rental for 30 minutes I went inside and asked another guy if he could please find my car so I could get the car seats out and leave. He finally got them to bring my car out another 10 minutes later. I finally saw Michael after they got my car and he said I’m trying to get a hold of the guy he’s test driving your car and won’t answer. I said they just brought it out. After switching both car seats from my car to the loaner we left. Not even 5 minutes down the road Michael calls me and says we know what the issue is and we have to order parts but your car is safe to drive home. I said I’m already gone, so you’re saying I need to bring the loaner back. And he said yes but as long as you bring it back tomorrow. I said I live an hour and a half away I’m not coming back tomorrow I’ll just turn around now. I had to bring it back and wait for them to bring my car back up front again, which took another 15 minutes. If it wasn’t for the guy I found to look for my car I would have been standing outside by the rental for over an hour. This was so unprofessional and of course a man wouldn’t understand the pain it is to move car seats between cars twice while having a one year old with you. He should have never put me in a rental without making sure the car wouldn’t be done that day and it should not have taken 45 minutes to find my car and bring it out front to get my belongings out if you were going to put me in a rental.

Joe is a wonderful and knowledgeable service advisor.

Mr Anderson were very professional and couteou thanks 8.30am