Excellent service and communication. Every question we had was answered in a timely manner. We appreciated him taking time to check on every service we asked for and been checking in on a day he was not at the office. Thank you so much Juan!
I’m very satisfied thanks
I choose to service my Lexus at JM Lexus. I have done so for nearly 25 years! Meeting and working with Mj was delightful.
Service was good, and fast
The service experience was efficient and swift. Thanks for the great time
Waiting for a phone call from Brian
Xavier was the best service consultants ever.
Love John. He’s been my service rep for 15+ years.
Adrian was professional, kind, and provided excellent customer service throughout my visit. He made the experience smooth and pleasant, kept great communication, and did an outstanding job. I truly appreciate his professionalism and attention to detail. Thank you again for the excellent service.
IJM 20 yrs with JM Lexus. Best ..that’s why we keep coming back
She was excellent
She explains everything to me
On a scale from 1-10 I would say this was a 4 and 1/2. The price I was quoted over the phone was not accurate nor honored, the initial price given to me when there was almost twice that of Lexus of Palm beach, the time to do the service was estimated as 1-2 hours and after 3 hours I had to go to the front desk myself and inquire when I was told my car had been done and was sitting out front, I had asked about other service issues that were never looked into for me, I never met anyone at the dealership in person other than the intake staff and the cashier. I really like my car, and the dealership I bought it from treated me like gold, but today was just ok. On the good news front, you had the part in-stock and the service was done right.
Joe is always super helpful and courteous before during and after the service. He is the best!
Excellent service.. understood and listened to my car problem. Kept me informed. Pleasant to work with.
excellent excellent very pleasant he explained. everything job well done
MJ was an exceptional service representative and someone JM should be very happy to have him as an employee. He is a true gentleman.
MAICO is a professional and wonderful service provider. Thank you for the great experience.
Maico is an outstanding professional service advisor. I have owned all types of vehicles from high end to basic economic cars. I have never felt. More comfortable at a repair shop Maico greeted me in a very respectful professional manner, he made me feel very comfortable. Maico was very honest and only addressed real concerns that required repairing. He went above and beyond by reaching out to another Lexus dealer(Pembroke Pines) which had an issue I brought to jm Lexus however Lexus of Pembroke Pines I had a full replacement bumper repaired and stated I still have a warranty for sensor replacement(one was one issue brought to Jm Lexus)
Have a good service at JM Lexus and my advisor Daniel W is amazing. He is very experience of what he does @ JMH Lexus
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