Each time I visit Lexus, John Nahar has provided exceptional customer service. Thank you, John!
You are truly BLESSED TO HAVE SOMEONE AS AMAZING AS JOE PROFESSIONAL POLITE SO KNOWLEDGEABLE SO KIND AND TOTALLY LISTENED I HAVE BEEN A JM CUSTOMER FOR 30 PLUS YEARS 10 SUV'S OFVOURSE JOE WAS NOT HEAR EGEN ISTARTED WITH JM CERTAINLY A TRUE ASSET TO THE ORGANIZATION YOU HAVE AN EXTRADIARY PERSON CHERISH HIM I DO AND ALL THE FOLKS I RECOMENDED CHERISH HIM PLEASE TELL THE OPERATORS WHO ANSWER THE PHONE THAT IF B JOE IS **** AND DIESNT HAVE AN OPENING CALL HIM THE PERSON I SPOKE TO NEEDS ALOT OF COACHING JOE IS ONE IN A MILLION AND HE TRULY ADDS TO THEARENA OF EXCELLENCE AT JM LEXUS
service advisor maico
made my stay in the service depart very comfortable relaxing and I felt like I was part of the team.
Delilah was a pleasure to work with very thorough professional and friendly
MJ was wonderful.. very professional and caring… he’s a wonderful representative of JM Lexus
Joe was helpful in telling me who to contact in pursuing my issue with a design flaw with my 2019 Rx350. I think he demonstrates a great work ethic and it is a pleasure dealing with him.
Excellent service that made me feel valued as a customer
Great service provider outstanding job thanks
Very happy with MJ and your service department
MJ was pleasant and able to explain my questions and concern. What I really appreciated was he making me sure what I have to be concerned
of and to address these appréhension in due time.
I have been with John for years. He is always extremely helpful and handles my vehicle (and me) professionally...I would never use anyone else.
The right windshield washer has been fixed several times at JM Lexus - back to when the car was still under warranty. A few years ago I even paid to have the pump replaced. Each time, the repair lasts a couple months and then the washer stops working again. The service manager told me I could pay again for a part to be replaced - but the track record is that the repair will last longer than a couple months. So, I chose not to pay and to skip
I was also told I need new tires, that JM Lexus has tires on sale, and I was given a quote. I appreciate that. I noted that I was going to check Costco. I was told that the tire deal at JM Lexus would end today and that prices at JM Lexus were less than Costco which ended up not being the case. Costco tires were 10% less after installation.
He was very honest and trusting
Adrian was a pleasure to work with
Excellent service thank you
Juan Obando is an excellent service representative. He handled my service with the utmost in professionalism and went out of his way to accommodate me. He has increased my perception of JM Lexus and the next one I get will be from there.
Juan was great and his service was helpful, I will go back to him anytime.
Maico was very professional and helpful regarding the recall process. Nothing to complain about the whole service team.
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