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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4702 reviews 70%
4 star 1356 reviews 20%
3 star 140 reviews 2%
2 star 251 reviews 4%
1 star 227 reviews 3%
Review Us
Evelyn B.
4 out of 5
2/5/2026
Luis was very patient with me. He explained what you all were doing to correct the problem. He was the best and most helpful person that I’ve dealt with at your dealership since my horrible experience with the salesman that sold me this car. I have purchased four cars from you since 1998. The last time, I had the misfortune to have dealt with a dishonest salesman. I had vowed not to ever use J M Lexus again. Luis was a breath of fresh air. Give him a big raise!
Ben M.
4 out of 5
2/5/2026
Explained the findings of the inspections
Elaine B.
5 out of 5
2/5/2026
Joe is wonderful to work with. He’s a very kind person and keeps me informed during the process.
Neil E.
5 out of 5
2/4/2026
Great service, Delilah was extremely helpful.
Angela M.
5 out of 5
2/4/2026
Always a great experience. You guys are awesome!!
Denise B.
5 out of 5
2/4/2026
Chauncey has consistently provided top tier customer support with every interaction. He is a great representative and a fantastic customer service person.
William M.
2 out of 5
2/4/2026
Wait time was too long
Frank D.
5 out of 5
2/4/2026
Maico was very efficient in prepping me on the service to be provided. He is a terrific representative of JM Lexus.
Shagufta I.
4 out of 5
2/4/2026
Need to have more snacks or food for customers
Nancy R.
5 out of 5
2/4/2026
Maico is a perfect Gentlemen and a pleasure to work with. I watched JM Lexus get built on that location and enjoy going there to service my 2007 ES 350 with 50,000 Miles. Thank you, Nancy R
Luis D.
4 out of 5
2/4/2026
Xavier is the best and the reason I keep coming back!
Jean C.
4 out of 5
2/4/2026
Je
Karen K.
5 out of 5
2/4/2026
Delilah was personable, knowledgeable, and helpful. She was a pleasure to work with, and I will use her in the future.
Barbara L.
5 out of 5
2/4/2026
Sam was very pleasant, answered all questions clearly, and quite pleasant. Thank you
Bruce G.
5 out of 5
2/4/2026
Adrian was great. Very honest and straightforward
Leo C.
4 out of 5
2/4/2026
Especially pleased with Tech Specialist Mr. Leo for fixing a software bug that caused intermittent streaming through Android Auto in my Lexus ES. Expert knowlegde and troubleshooting to fix the problem.
Peggy B.
5 out of 5
2/4/2026
Quick, efficient, & correct.
Linda W.
5 out of 5
2/4/2026
It takes a little longer than most oil changes, but I love your restrooms!! And the free cappuccino!! All in all it’s a relaxing experience. Thank you.
Maxwell K.
4 out of 5
2/4/2026
He is awesome
David H.
5 out of 5
2/4/2026
Adrienne was great! He did a wonderful job explaining things and was very considerate of my time

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