JM Lexus Auto Repair Service

You can start by texting the right person. No idea who the hell Sheldon is

Awesome

Adrian was courteous, quick, and comprehensive - a real pro!!!

John is THE BEST!

Overall, an excellent service. The wait was not long and the job was well done. Thank you!

Shedrick provided excellent customer service.He treated me like he would any member of his own family.I was completely satisfied , he was wonderful.

My service advisor was Mike Williams. He was excellent and professional!!

Very happy with the attitude and professionalism of Sam. I got full attention and happy with the final results.

Pleasant and informative

Great service!

Very professional excellent service

Very satisfied

I have been entrusting Xavier Allen with my service needs for over 10 years, and he has consistently exceeded my expectations every single time. His professionalism, honesty, and attention to detail are unmatched. Xavier always takes the time to explain the work being done, ensures everything is handled correctly, and truly prioritizes customer satisfaction. It’s rare to find someone so dependable and consistent over such a long period of time. I am always completely satisfied with his service and wouldn’t trust anyone else. Highly recommend Xavier to anyone looking for exceptional, reliable service.

Your service staff was welcoming, caring, competent and professional. This goes from the person on the phone, to the advisor to the mechanic. Your operation is very impressive

Unequivocally, the goal was simply to induce me to pay over $1,000.00 for the “recommended” 60k miles service which was not necessary. The vehicle was serviced at JM Lexus in December 2025 and additional things were done that exceeded $1,600. It was disingenuous to suggest I duplicate the same or substantially the same thing. This is bad business and i am appalled. To feign ignorance that Lexus did apprise anyone last month of the “recommended” 60k mile service is unconscionable in light of the fact that the vehicle had 62k miles when serviced in December 2025. This is the first time i took the time to express my complaints and i don’t take this lightly. JM needs to do better other than seeking to obtain my “unnecessary” money from customers. It’s not about the money but the principle. Treat everyone with respect and dignity instead of acting like a used car

Maico was great.

Ty

Leo was great to work with the quality of the service is why I continue to buy lexus

Sam Lamas is excellent. Sam is great service representative. The person who performed service on car was very very sloppy and dirty! Black grease on brand new on 2 week car! - on driver side door - all over, black fingerprints on glove box. Sam was wonderful on cleaning up mess.

He was so pleasant since a met him