Sam is very professional and being bilingual is a plus .
Fast service, very efficient check in process, Maico is an excellent service rep
Xavier was very helpful and pleasant to deal with. He took the time to listen and try to identify the problem and a solution. Would like to work with him and any future service needs.
Was told that my car would be washed and it came back dirty as the machine wasn’t working I should have been notified
Fast and convenient service
Adrian was very professional and took care to explain what work was needed to be done. Very pleased with the service at JM Lexus.
JM Lexus service always delivers.
They are the best at the entire experience !
She was very helpful and polite. She explained exactly what parts and service would be completed. She saw that I was limping from an ankle injury and asked if I would like help to the elevator to wait for my car. Afterwards, she explained what was completed and when I should bring in my car for the next service. I was very satisfied
My service advisor Brennan was heaven sent. He’s amazing he’s knowledgeable. He knows exactly what he’s doing. He knows exactly how to handle customer service. However, when I receive the car, the car had white stains on the backseat on the window in the middle console. It stunk and it was just completely dirty. I have a child a young child and I did not want her to get in a car like that whatever cleaning service you guys have you need to make sure that they are touching every car and making it presentable because I invested my money into jam Lexus over $60,000 and I was just ashamed of what I received for a loaner so short of the long is service Advisor was amazing, but the loaner was discussing and nasty. I don’t know what happened in the backseat, but you guys need to do a better job at town. Also when I went to retrieve my original car from service only the inside was vacuum and outside was so dirty a simple wash down. Would it be OK to just get the dust off of it?
Greeting was fast and courteous. I waited a very short time for my service. I think I love JM Lexus!!
Brandon was very helpful and efficient
second time having the luck to get Delilah. what a true gem and asset for JM LEXUS. SHE ROCKS. GIVE THAT GIRL A RAISE
Mr Allen very professional and thorough. I was treated with respect and a smile. I will always ask for him to help with my business
Service was done a timely manner. Luis was very personable. Next time I come I’ll request him.
Chauncey was kind and informative
Met him for the first time and was impressed he wil be my new service adviser.
My one issue would be why do you wait till 20,000 miles to rotate the tires?The car has 15,000 miles, you have the car in the shop with 15,000 miles, it should’ve been done then.
Everything was perfect. Mike was excellent
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