Phenomenal customer service!
I was very well taken care of!
JM Lexus has amazing customer service and accurate timing. Leo is very knowledgeable. Thank you!
My name is Mark,Xavier Allan gave me excellent service,he is very knowledgeable and answered all my questions...very happy with JM Lexus and
Mr.Allen.
I got a new one yesterday
Shedrick is always a delight to work with. Quick, professional, and pleasant. I’m glad to have him on my go-to list of people for car service.
This was my first service appointment with my Lexus and Joseph was the perfect service advisor. He explained everything in detail . I think we are going to have a great working relationship..
MJ was friendly and assured me with all my needs.
Thank you for a great experience, you are truly the best at what you do, I bought my car at Smithtown Lexus in NY, they need to learn how to treat a customer, I need an all wheel drive car for NY otherwise I'd buy my cars here, thank you John your the best
Shedrick Anderson is the advisor I always ask for, with good reason. He is honest, trustworthy, knowledgeable, and always patient. If I have any questions he does a good job explaining the issues.
I was very satisfied with my service. Luis was exceptional.
Excellent professional service from Sam.
Very helpful and friendly.
Excellent experience from Sam and the service team
Jeff
Efficient and amazing service
Joe is always friendly and thorough when working with me and my vehicle
Leo very friendly and professional very satisfied
Xavier Allen provided excellent customer service!
I was told by the “tire expert “ as soon as I pulled in that I had a nail in my tire, but John says he’s not aware of any nail after my servicing. Although I bought a maintenance package from a different dealership and was explicitly told I could go to any Lexus dealership for servicing, John rudely informed me that for whatever reason it does not transfer over so I owed them money . I will NOT be returning to this incompetent dealership that only care about making money. My car was not washed at the end of being serviced which is a complimentary service that should always be included. Very dissatisfied.
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