Thank you to JM Lexus for squeezing us in without an appointment - identifying the problem and fixing it. Thanks also to Omar for being helpful.
Sam was excellent. A great ambassador for Lexus. Knows the product, quickly understands customers short term and long term goals; with good advice how to achieve with Lexus. Sam is personable, funny, and thoughtful. Service is important to choosing car to buy. It really makes a difference for me to choose Lexus again.
Sam was great to work with. He’s very knowledgeable and did everything he could to get my problems solved. I couldn’t ask for anything more.
I don’t wanna do it right now, but I wanna do it in six months if someone could contact me then thank you
My Advisor is John Nahar
he has been for many years. John
Is exceptional,knowledgeable and very kind.
I would never change Advisors. I always
receive excellent service at Lexus with
John Nahar. Thank you Natalie L
Felt confident about service, attention, waiting confortable, explaining and leaving satisfied.
Service time took nearly 3 hours.
Wendy is very kind and knowledgeable. I will recommend her to all my friends and family.
Omar was great
So kind and helpful
I received an estimate for flushing break fluids, air filter and battery. I declined everything except the air filter. When it was completed Xavier gave me the document to sign and never mentioned the battery had been changed under warranty. On the paperwork it said I had said the car was not starting. I never said this my car had no issues related to battery. When I asked he said it was for warranty. Not once did he say it was replaced. But if not for my husband that is in the same industry I would have left there thinking I needed a battery. After he spoke with my husband he finally said the battery has been changed under warranty. I feel like I was given an estimate and if I had approved I would have been charged over $200 for something that was covered under warranty. I found this whole experience as Xavier and Lexus making up stuff to charge warranty and customers who don’t know better. Highly disappointing experience.
Maico goes above and beyond to assure that all requests, questions and services are met.
I am very grateful to have Xavier as my service rep. Xavier always provide excellent customer service to all his customers.He is an asset to company.
Great service, Chauncey is very professional. I would highly recommend her s service
It was very confusing finding out what the problem was. Also, the price was including brake service, which we did not want. Not realizing it was included until we got home.
I really love Lexus and wouldn't exchange the excellent customer service I receive there for that of any other dealership.
I thought I was getting 2 new tires because of nails but they are the same tires, not new.
Excelente atención de párate de Wendy fermin
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