Maico is bar far the best service advisor that I met at JM Lexus in the last 25 years. He is thorough, courteous and extremely knowledgeable. Maico gave me the correct advice and recommended the necessary repairs. Proud to be dealing with Maico.
Sam Lamas did a great job in handling my last 2 appointments. Followed up on work to be performed & kept me advised. Highly recommend him.
My service person was taking phone calls when he was checking me out and I did not feel like his attention was totally on me. Indeed his attention was being shared with a customer about tires and pricing, and I asked him if he wanted me to come back at another time because he seemed unavailableUsually somebody gets up and walks me to the door and points to my car. He instead told me it was to the right so I walked out and apparently I walked out of the wrong door so I couldn’t see my car. I’ve always had great personal service before and felt like he was adequate, but that’s about it.
I paid $170 for you to look at my vehicle. Returned it less than 1/4 of a tank. Said the reason it was stalling was from leaving it with little fuel in the vehicle. I am very unhappy with service, waited on a call back all day just to call back again later in the afternoon to find out it was ready and nothing was wrong except brakes I already knew needed to be replaced.
Everything was excellent from start to finish. Scheduling the appointment was easy, and the service process was smooth—from ordering the parts to completing the work. I was in and out within an hour, which I truly appreciated.
While I waited, I was able to walk around the plaza next to the dealership, and by the time I returned, my car was ready.
A special thank you to SHEDRICK, who was an outstanding service representative. He took great care of my needs and gave me confidence that everything was being handled with attention and care.
Highly recommend!
Daniel was a asset told me exactly what was being done the amount of time it will take it was a pleasure working with him
Delilah was delightful to work with at JM Lexus. She was professional, knowledgeable & friendly. I look forward to working with her again!
When I dropped my car off Brandon explained what he thought the issue might be and informed me of the approximate time it would take for the service. He was very communicative throughout the process so I was always aware of what was going on.
Very satisfied. Sam was very helpful!
Thoughts about trade in are a bit premature. I am thinking about it.
Sam was so awesome to work with!
Adrian was very courteous and helpful. There was an oversight in the service department and he resolved the concern seamlessly.
I had an excellent experience at Lexus yesterday, and I would like to recognize Wendy for her outstanding service. She was extremely helpful, kind, and professional throughout my visit. Wendy took the time to answer all my questions, made me feel comfortable, and ensured everything was handled smoothly.
Her positive attitude and attention to detail truly reflect excellent customer service. It’s clear she cares about her clients and takes pride in her work. Because of her, my experience was stress-free and enjoyable.
Thank you, Wendy, for going above and beyond—I truly appreciate your help!
Thank you Maico for all your help today! You were kind, professional, and very knowledgable! I will see you next time! -Omni F
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