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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4587 reviews 70%
4 star 1320 reviews 20%
3 star 137 reviews 2%
2 star 244 reviews 4%
1 star 221 reviews 3%
Review Us
Cindi S.
4 out of 5
5/28/2026
Lexus has the best service department—even without the massage chair! Haha.
Brittany N.
5 out of 5
5/28/2026
Helpful, quick, professional
Cielo C.
1 out of 5
5/28/2026
I don't understand why you are sending me this message; the car is still over there, and I am currently waiting because—supposedly—the camera isn't working. You claim to have already ordered the replacement camera, but the car remains at your facility, so I am unable to provide an opinion at this time.
Marlene S.
5 out of 5
5/27/2026
Xavier was great Helpful Professional Very nice
Janelle P.
5 out of 5
5/27/2026
She is just an amazing Service Advisor, an asset at hand. Chico is training her very well!
Wei W.
5 out of 5
5/27/2026
Very nice
Valerie K.
5 out of 5
5/27/2026
Louis was very informative and extremely polite I appreciate the great service that I get at Lexus as always
Natalie P.
5 out of 5
5/27/2026
Xavier was kind and helpful, and provided great service
Sammy W.
5 out of 5
5/27/2026
M j was great .efficient and polite. Made sure that everything was done to my satisfaction.
Liliana A.
4 out of 5
5/27/2026
The service was great, the only thing confusing was the numbers for different things to needed to be done, for such a new car and low mileage
Randy G.
4 out of 5
5/27/2026
Shedrick was excellent. He kept me posted on service status. He came in on his day off to make sure vehicle was ready and called me to confirm. Randy G
Stephen H.
2 out of 5
5/27/2026
Very dissatisfied with my experience today!!
Gerald S.
5 out of 5
5/26/2026
He was very professional. HS kept on giving me updates on when my car would be completed. She made sure that all the paperwork was correct. I was very pleased with her performance.
Linda L.
5 out of 5
5/26/2026
We were taken care of from start to finish. Chauncey Levy is very efficient and professional
David K.
5 out of 5
5/26/2026
Xavier was awesome! Great service and great customer service as always!
Mitzi N.
5 out of 5
5/26/2026
Great customer service
But-Yang L.
3 out of 5
5/26/2026
Leo Cinsneros was most helpful. We are still not sure wht the mechanical does not work as designed. It should open the driver door without fail.
Cheryl S.
5 out of 5
5/26/2026
Omar was great.
William G.
5 out of 5
5/26/2026
Just want to thank JM Lexus for treating us and our vehicle with the utmost respect. We look forward to returning for the next vehicle purchase. Respectfully Bill & Mya
Bruce F.
5 out of 5
5/25/2026
Very satisfied with service.

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