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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4867 reviews 70%
4 star 1411 reviews 20%
3 star 146 reviews 2%
2 star 257 reviews 4%
1 star 236 reviews 3%
Review Us
Ifonia J.
5 out of 5
4/12/2025
Sam wad a pleasure to work with. He addressed my concerns and provided solutions, which I greatly appreciated.
Simone M.
5 out of 5
4/12/2025
Thank you
Enrique C.
5 out of 5
4/12/2025
Wendy is very professional and have a good knowledge of the product.
Nisha L.
5 out of 5
4/12/2025
Sam was extremely accommodating and transparent. He helped me understand all that needed to be done to my vehicle and fast and efficient. Thanks for all your help Sam!
William N.
5 out of 5
4/12/2025
Sam did an excellent job. He told me what to expect and when the car would be done. It was done early. Thanks, Sam!
Susan C.
5 out of 5
4/12/2025
He is a great guy and does his job well.
Mary D.
5 out of 5
4/12/2025
I have been with JM since 2012. I’ve been through several service reps over the years, all who have provided excellent customer service. I am now with Wendy, and she rocks! Her attention to detail and customer service skills are outstanding! Thank you!
Gabriella S.
3 out of 5
4/12/2025
There are lots of rag stroke scratches on the hood of my car. It looks like when they washed it after the service they rubbed in the existing dirt on the car in and created scratches in the pattern of the motion that the rag was rubbed on the car. This is super unfortunate on a brand new car. Is there anything that we can do to fix this?
Cynthia K.
5 out of 5
4/12/2025
Everything was fine
Burton F.
5 out of 5
4/12/2025
Louis did a great job in assisting me, keeping me informed and his follow through.
Tammesia S.
5 out of 5
4/12/2025
Adrian made the process of getting my vehicle serviced quick and smooth
Diane S.
5 out of 5
4/12/2025
Great service!
Elizabeth D.
4 out of 5
4/12/2025
Carlos has been the most wonderful service representative you could possibly have in the position. He has helped both my husband and myself for the past 15 years with the highest level of respect and consideration. Bravo to the Lexus corporation for having hired him.
Annessia M.
5 out of 5
4/12/2025
Justin was awesome. Great customer service and conversation.
Donna R.
5 out of 5
4/12/2025
Best service adviser always professional and honest!
Martin S.
4 out of 5
4/12/2025
Bruno is the best!!!!!
Paul J.
5 out of 5
4/12/2025
Carlos Nunez is excellent. Superb service.
Ellis J.
5 out of 5
4/12/2025
The Representative was professional and Knowledgeable.
Cassandra J.
5 out of 5
4/11/2025
Wendy was awesome
Phyllis D.
5 out of 5
4/11/2025
Liked the speed at which my car was returned and the text message providing information on what was done with a rating for each item!

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