JM Lexus Auto Repair Service

As always, Arly is phenomenal. He’s knowledgeable and overall just a great salesman. Arly constantly considers cost effective solutions whenever possible. I’m exceptionally pleased with my service. As long as Arly is around, you’ll have a customer for life.

Once again, Daniel was extremely responsive and was able to get me serviced and out of the dealership in a little over an hour. A completely painless experience!

Carlos was great today!!! He’s my go to guy for service in the future! Keep him on the team!!!

Great customer service

Adrien was thorough and extremely professional.

Everything was great

Shedrick Anderson Is very professional, highly recommended

excelente cervic

Very nice guy who does his best get things done quickly

Excellent service

Reggie has already taken care of me in my trade. Adrian was wonderful!

Perfect

I can not possibly say enough wonderful things about Wendy and her personal attention to my service needs. She is very knowledgeable and professional and a delight to work with. I will absolutely request her for all of my Lexus service needs.

Joe stores very polite and helpful He answered our questions re vehicle. Provided transportation to a place we wanted to see. Notified me when service was completed. Ready for pick up

Adrian Todd was ok but your process needs to be improved. For ex I arrived at 8:45 for a 9 am appointment I drove up on the far left lane like I usually do. No other cars were there. I waited a few minutes, noticed 2 cars driving rolling in on the far right lanes and they were taken cared of first. I waited over 10 minutes before someone came to me. I was told the car would be there a few hours, was offered a loaner only to find out that my insurance company was not on your list. I was offered an Uber went to my son’s home who lived in Tamarrac. It was 2:45 pm when I called to find out the status of my vehicle. First I could not get a hold of Adrian. Kept calling until I reached him evidently he had taken his lunch break. He arranged for an Uber back to Lexus, car was not ready n I went to your lounge. Meanwhile someone called me n invited me to see some of the newer models in case I was interested in a new car. Was told he would be at the lounge n I never saw him. No one was there. I left Lexus at 3:15. Since the moment I checked in I requested help from your tech person I went from an android to an apple n not able to sync it. When I finished paying my bill Adrian accompanied me to my car n said a tech would come to me. I waited 10-15 more minutes n left. In essence I was there from 8:45 to 3:30. Awful. I had no updates on my vehicle unless I asked.

Daniel whittingham was my consultant great customer service skills.

Daniel is terrific!

Courteous and efficient and knowledgeable

Diego is a pro. Easy to deal with and efficient. Thanks!

Fully satisfied with sevice. John is a consummate professional!