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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4850 reviews 70%
4 star 1403 reviews 20%
3 star 144 reviews 2%
2 star 257 reviews 4%
1 star 234 reviews 3%
Review Us
Mark M.
5 out of 5
5/5/2025
Ryan was exceptional
David H.
5 out of 5
5/5/2025
Brandon was knowledgeable , curtius and fast. One of the best service representatives I have ever dealt with.
Honey T.
5 out of 5
5/5/2025
JM Lexus Is Always helpful!
Dorothy D.
4 out of 5
5/5/2025
Carlos is a pleasure to work with
David D.
5 out of 5
5/5/2025
Maico was extremely professional, knowledgeable and very friendly. He explained upfront what was being done and was extremely helpful
Cristina C.
5 out of 5
5/5/2025
She was very efficient and nice helping with my first visit.
Sammatha L.
3 out of 5
5/5/2025
They lost my car mat. Though it was replaced with a new one- I had to wait 40 minutes to get it after my car was returned.
Aminul I.
5 out of 5
5/5/2025
I am happy ,
Eddy R.
4 out of 5
5/5/2025
Xavier is very good and I was completely satisfied with my interactions with him .I’ve been dealing with him for a number of years . I do have a question on the car care service plan I purchased . I’ve escalated the issue to Fidelity Warranty Services Inc and plan to contact the Service Dept to discuss my issue .If someone wants to contact me FROM JM Lexus my number is ****-****-xxxx.
Renata C.
5 out of 5
5/5/2025
I’m very happy with the service provided in my car. Employees very attentive to my needs.
Wilson R.
5 out of 5
5/5/2025
Wendy is an excellent service advisor
Jeannie C.
5 out of 5
5/5/2025
Maico was courteous, well informed, and provided excellent service!
Patricia V.
5 out of 5
5/5/2025
She was helpful and honest. She took her to ensure what was needed for my was met. Thank you Delilah and JM Lexus!
Norman B.
4 out of 5
5/5/2025
Very helpful and making suggestions
Fara S.
5 out of 5
5/5/2025
Great services adviser
Carol L.
5 out of 5
5/5/2025
Justin was very professional, patient, and explained everything that transpired. I was very satisfied with his service.
Debbie C.
5 out of 5
5/4/2025
Adrian was excellent and we appreciated his timely communication.
Howard J.
4 out of 5
5/4/2025
Delilah is definitely an asset to JM Lexus, she possess the people skills that some agents lack and has a trustworthy demeanor that gives customers a sense of confidence which resonates with the overall experience.
Paul C.
5 out of 5
5/4/2025
Donny Joseph was highly professional, amicable, good-natured. Simply a pleasure to deal with. 5✨✨✨✨✨
Daria B.
4 out of 5
5/4/2025
Sam went above and beyond to assist with my car needs

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