Xavier and everyone I encountered today was kind professional and did a wonderful job - thank you ????
Very nice and helpful. Gave quality service
Carlos Nunez is the best advisor!
Did not see Melanie I saw Carlos M.
Service advisor. I’ve been dealing with Carlos for over six years and he is the best.
Brandon was very helpful in explaining the recommended services.
Maico very professional and helpful
Professional and Patient service rep.
Thank you for the job performed in my Lexus. Thank you Joe.
God bless you all!!!
Very professional. I was very comfortable with whole experience of having my car serviced.
One of the best service attendant I have ever had, great company employee, she was direct, honest and took care of my vehicle need . Love JM Lexus , it's a special place to me and family .
I am very happy,services is always excellent .
Sam was wonderful to work with in every way, and I hope to work with him in the future. He was kind professional and was most eager to help us. We were grateful to work with him.
Not aware had to purchase new tire until went to pick up car - impression would be able to plug
Even though I made an appointment well in advance, I was made to wait a half hour before even speaking to Danial Whittingham. No one came to me to let be know there would be a delay. I was just made to wait. When I finally met with Daniel, he said the total time for the service would be one and a half to one and three quarters of an hour. All told I was there for two and a half hours. The only explanation given by Daniel was that he was **** with another customer. In other words, his problem dealing with a customer became my problem. I would have expected that one of the other dozen service managers there could have covered for him, but that didn’t happen. I did receive a call and apology from Karen Reiner, which I appreciated. It calmed me down but didn’t excuse the service I received.
The overall experience was pleasant, the job was finished under the time it was promised. The car was washed and vacuumed. Wendy went out of her way to help me with some problems I had with setting up the radio.
Very professional and got my car serviced in a timely fashion
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