Xavier is outstanding in every way as he has been in the past, and I am very happy that he is my personal service advisor. He is a true asset to JM Lexus.
Adrian was polite and professional. Overall is was a great experience.
Joseph is very professional and d amable Thanks fir your attention.
Carlos took exceptional care of my appointment today for 30000 mile
Maintenance he reviewed everything with me
I am very satisfied with the service department
I have been with Carlos provably over 20 years
Carlos is excellent
Very happy
Caryl Weinstein
Carlos Nunez is a pleasure to have as service advisor.
A job well done; from start to finish. Could not have been better.
Kudos to J M Lexus.
Everything was terrific,
Thank you
Thank you very much. Leo was very helpful as always
Xavier has always provided me with the most professional and efficient service experience. This is my 3rd Lexus and I could not be more pleased.
Glenn Fleishman was very kind & professional and kept me updated throughout my vehicle’s routine maintenance . I’ve said it before and I’ll say it again… I love my Lexus!
Carlos is an affable, kind, and very caring advisor. Although I love Chandler as my usual guy, I must say there is something extraordinary about Carlos. I would love to continue being his client.
When I started visiting Lexus for maintenance, the wait was about 1 hr and now is 2 hours. The vehicle didn’t have any issues and I think 2 hours is too long waiting period.
I went to your location to have one of my tires replaced.
I arrived at 10am and my car was finally ready at 2pm.
4 hours is rediculous
I have been dealing with JM Lexus for many years, and this incident has me questioning my loyalty.
Perhaps you don’t have enough personal to handle your volume, but if this is the type of service I can expect in the future, I will have to shop elsewhere.
Somewhat over priced as compared to other location. However no issues.
The problem I have has presented itself before. One sensor in the trunk was replaced. Now last night, the trunk didn’t close again. I had to close it manually which is difficult for me. It is very frustrating and I have been complaining about the electrical system since the car was purchased.
Very professional knows his job great customer Service
My last two visits were very disappointing. In fact, the visit before last I had to come back a second time because they forgot to do my car. On top of that, all visits took more than twice as long as what I was told. You have a big problem that needs to be resolved. I won’t be returning,
My service rep was the best I’ve ever had at JM in all the years I’ve been going there, his name isJoseph Storozynsky. Very informative and attentive. Very happy about the service I received.
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