JM Lexus Auto Repair Service

Excellent service by Brandon! I appreciate his help and commitment to a great service

Yes thanks

Thank you!

Good service

I came in with a liking front tire. When I called for on appointment, I was told I didn’t need one “ to just come in . The service girl that took care of me was not able to help me much . The sales department must have made a mistake. I bought extended for my tires when I bought the car in December. 2024 .She told me that I didn’t have it . I had to go to sales and ask for a manager . Mike Cooke came to my rescue He was very helpful. However this took from 2:00 pm to 5 pm . This is unacceptable. I purchased 2 cars from you in the last 2 years and I have only bought Lexus since 1990 at the same dealership in Highland Park. My frustration was bigger because I had a Dr. appointment made a month ago ,had to cancel in the last minute since I couldn’t live the dealership my car was in service . Hopefully this may help you to train your workers better. Sincerely Uliana Kranzler .

Glenn was very professional and kept me informed with what was going on. Checkout was a breeze.

Dismissive attitude . Not pleasant. Totally different than my previous experience with John.

Delilah was excellent. Car seems to be good too.

Thank you so much for everything and I appreciate you taking care my car

Good

Justin did a great job

Carlos was great. As always

Chauncey, my service tech , always makes my service experience smooth and makes sure it is completed in an expeditious manner. He is amiable, knowledgeable, and answers any questions I may have.

Thnaks Ryan

Friendly service agent.

Love working with Daniel and doing business with JM Lexus . This is my second one and always work with my friend Daniel who is kind and professional . Also Prompt ❤️❤️

Excellent work

Carlos was extremely helpful and patient. He answered all of my questions and was quite reassuring.

Excellent customer service

Leo is an amazing tech, I will be asking for him in the future!