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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4822 reviews 70%
4 star 1393 reviews 20%
3 star 143 reviews 2%
2 star 256 reviews 4%
1 star 234 reviews 3%
Review Us
Mary T.
2 out of 5
6/14/2025
Customer lounge is no longer for customers, but for sales and salesmen. Better to divide into 2 separate sections. Give customers a comfortable, cozy place for customers waiting for a 2-3 service.
Salah E.
5 out of 5
6/14/2025
Courteous and quite responsive.
Carolina J.
5 out of 5
6/14/2025
Sam was wonderful! Very kind and helpful.
Christopher Z.
5 out of 5
6/14/2025
Chauncey is my new rep. Responsive, reasonable and friendly
Giuseppe G.
4 out of 5
6/14/2025
Leo is the best
Elizabeth D.
5 out of 5
6/14/2025
Thank you.
Grace P.
5 out of 5
6/14/2025
Joseph is an outstanding representative. His customer service exceeded my expectation. It was such a pleasure dealing with him. Thank you Joseph!!
Ross F.
5 out of 5
6/14/2025
Joe is highly professional and customer focused!
Macmillian I.
5 out of 5
6/14/2025
The visit wasn’t perfect, as the service took twice the amount of time predicted, BUT the way Joe handled the situation (including providing updates) showed me that he valued my time as much as I do. As a business owner, I know that things don’t always go as planned, but when an employee goes above and beyond to “make things right”, that effort is really appreciated.
Michelle M.
5 out of 5
6/14/2025
Very pleased with the service my car received and got all things under warranty taken care of.
Carol M.
5 out of 5
6/14/2025
Shedrick is a very nice professional service representative.he cares about his clients and about Lexus
Todd J.
2 out of 5
6/14/2025
From start to finish this was the worst experience we’ve had at Lexus & we’re long time customers.
Lubomir G.
5 out of 5
6/14/2025
Luis was excellent service advisor, courteous, knowledgeable, matters handled with professionalism. Thank you again to Luis
Clifford S.
5 out of 5
6/13/2025
The best service from Mr Nunez
Marvin O.
5 out of 5
6/13/2025
Profesional service and excellent customer care
Robert C.
5 out of 5
6/13/2025
Very professional. Good job
Richard R.
4 out of 5
6/13/2025
Sam was easy to work with and was appropriate in his management of my 50,000 mile checkup. He explained everything, gave me the price up front and didn’t upsell me on items that were not needed. He explained the next step for my car’s maintenance and the price. He was personable, pleasant, and listened to my concerns.
Anastasia A.
5 out of 5
6/13/2025
branden was wonderful very efficient helpful and professional an asset to your organization
Kenneth R.
4 out of 5
6/13/2025
Glen has been my service technician on multiple occasions. He is always friendly and helpful . I will ask for him again.
Michael G.
4 out of 5
6/13/2025
Carlos is the best

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