I bought a certified, pre owned UX 200 in November. I was pleased to have 4 complimentary services. I did not expect a big tire issue and the service being denied. My car is close to 17,000 miles, so having a tire issue and the service being denied is concerning.Someone suggested that maybe the tires were changed from Lexus of North Miami? That's where I purchased the car. Almost$1000.00 was asked of me today for 2 tires and rotation. I thought that buying a certified car from Lexus would give some security without any major issues for this short period of time. I plan to reach out to the manager of North Miami and hope for a pleasant resolution.
Omar was very kind and professional, as well as the lady that received my vehicle when I arrived to Lexus.
My service today was great, not long at all. Mr. Omar always does his best.
Carlos is very professional and friendly. He was attentive to my needs and recommended services and repairs. Thank you Carlos for helping my family.
Omar went above and beyond to make sure that my vehicle was all set up and ready to go. He even got the parts ordered so that it could be done same day within the window I needed it by. Absolute 10/10
Excellent customer service.
Ramesh is the best of the best
Great service. Everyone were very helpful.
Everything was good and professional
Job well done. Took care of my issue immediately.
The speaker is still rattling.
Everybody very helpful and cooperative
Employees are extremely friendly and interested with your vehicle’s problems. Joe was excellent in customer relations,always keeping me informed.
Luis is a true professional.
Brandon was so understanding and considerate of my situation!
Ryan is always thorough and keeps me updated on the status of my vehicle. He’s extremely informative.
Joe has been my service advisor for 3 years. He just
So very efficient what your car needs. Thank you Joe.
Luis left us stranded at the casino. Did not call us when vehicle was done.
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