Delilah was very knowledgeable and provided great customer service.
Very nice and smooth process
Appointment was 1030. My wife took it in on her day off. I had to call about 130 in order to tell Xavier that she’s still waiting not good absolutely dissatisfy.
Excellent car wash. Xavier was also very good.Time promised was time received but a little longer than what I anticipated. Xavier did mention that there were less technicians than cars
Chauncey is very personable
No problem staff genial professional and kept me informed.only problem it was almost a 2 hour wait
Good morning,
Waiting time was very long. Explanation and reason were given and the rest including the service to car went fine.
Xavier went out of his way to make sure that all of my concerns were taken care of in a timely manner
Joseph is very friendly and professional.
Carlos as always the best.
While waiting for my 10k mile service to be completed i was sent a text stating that I needed a front end alignment and also needed to replace 3 of my tires with a charge of over $1200. I declined these repairs as I only came in for an oil change and tire rotation. Why would I want/need to replace only 3 tires since they are original tires and only have 10k miles on them? I asked the service advisor to explain and she couldn't. I used to come in for regular scheduled maintenance and never been asked for additional work to be done but the last two visits (my vehicle and my wife's vehicle) i have been recommended repairs that I question?
Thank you Joe for timely communication
Xavier was very professional and courteous. Everything went smoothly. Thank you for the excellent service!
Carlos Nunez has been my Service Department contact at JM Lexus for more than 21 years. He is knowledgeable, professional, and is an asset to JM. Most people that I have met that work with him, stay with him. I can honestly say he is “ the best” and I couldn’t ask for more.
JM has the best service experience!
Patty A
Thank you Daniel for taking the time to explain the services that were provided to me today although I ran late to my appointment, you explained everything perfectly and knowledgeable.
This comment is for the individuals who drives the vehicles from the inspection to the front service section, make sure all oil, grime and leaves are removed from your body before you enter the vehicle; thank you!
I had a 10:15 appointment and wasn’t taken until about10:45. I didn’t get my car back until 1PM. Entirely to long to wait for a basic service
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