Had worked with **** Brewer for years and was disappointed to know he had left JML. However, Luis was terrific; friendly, competent and professional. Also liked the new message from service tech with info on car status and ability to accept/pass on recommended services. Overall, a great service experience.
Thank you for the all around Great service received in my last visit.
XAVIER WAS VERY NICE I WAS VERY SATISFIED.
Justin was very informative and professional.
Brandon was outstanding! Discussed work to be done and time needed for service. My service was completed earlier than promised and Brandon informed me of progress of service all along.
Profesional and friendly. Addressed my issue quickly. Excellent
Friendly service everyone one from car check-in to service advisor. Kept me well informed. Video update excellent and on par with other high end dealers. Valet service for car pickup very inefficient though.
The reason I was not satisfied with your service was because I brought my vehicle in to be fixed on March 17, 2025 since my rear hatch was not able to stay up. To fix the issue, I was charged $448.44. On July 7, 2025, I brought my vehicle back to JM Lexus for the same issue again and now was told it could be a motor issue that would cost $1,815.17 to fix. So the part that was taken off the first time was not the issue. I should have $448.44 taken off the $1,815.17 since this should have been fixed the first time due to a misdiagnosis. I have been a loyal customer with JM Lexus since 2019, and should not have to pay $2,263.61.
Thank you Chico for updating me on my vehicle
Joseph is one of your best service provider, he is knowledgeable and understands the problem and it’s able to communicate and explain the issue. In the past he has been able to introduce me to the mechanic and show me the issue.
You have a gem of an employee in Joey, he is kind and an excellent service provider. Please thank him in my behalf also for keeping me updated on car issue.
Sara D
Great customer service as always
Thank you
Chauncey and Chico provided amazing services always. They are the main reason why I continue to come back to the service department at JM
Delilah was exceptionally outstanding with her customer service and very knowledgeable.
Justin was completely transparent and efficient. He also made sure everything was done as stated and followed up continuously.
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