Service Center

Real Reviews From Verified Customers

Bryan V.
5 out of 5
7/11/2025
Thanks Sam, great experience
Joseph S.
4 out of 5
7/10/2025
All already provided
Nivia B.
5 out of 5
7/10/2025
Thanks for excellent customer service!!!
Marianne T.
3 out of 5
7/10/2025
Adrian was great! But Lexus, when did you charge me over $600 to change a frontier? Because there was a screw in the tire... In the past, I had a screw in the tire and my son fixed it and never had a problem.So he's going to take care of this.. That's a ridiculous amount of money...
Gladys J.
5 out of 5
7/10/2025
Ms. Wendy always courteous and professional.
Jamie G.
5 out of 5
7/10/2025
Louis and the special team at JM Lexus were more than helpful with getting my issues on my vehicle fixed. I will always bring my car back to JM Lexus. Thanks so much!!
Richard S.
2 out of 5
7/10/2025
I brought my car in to replace a part that had fallen off my car. I waited 2 hrs, and the I was told that they did not have the part in stock, and would be given a loaner. I’ve been a customer of JM Lexus for many years, and have always been happy with the service I received, until m last two visits. I think that your initial service people are great, but your back (mechanical) service has gone downhill. Based on the many comments that I have heard from many of the people that were in the waiting room, I think you have a real problem.
Kristy S.
5 out of 5
7/10/2025
Chico and Leo are great
Richard S.
4 out of 5
7/10/2025
He was very helpful in helping on other matters not directly related to my maintance
Sharon G.
5 out of 5
7/10/2025
Always great working with Carlos and JM Lexus
Eric K.
5 out of 5
7/10/2025
Thank you very professional. Joe outstanding
Sandra S.
4 out of 5
7/10/2025
Everything ok
Juan N.
5 out of 5
7/10/2025
Thank you
Susan S.
5 out of 5
7/10/2025
Delilah was the best. She was friendly and very accommodating. She made things go smoothly and with that beautiful smile. Thank you again
Aureliano A.
4 out of 5
7/10/2025
I was very happy with the maintenance experience. Wendy was very professional and kept me informed at all times of where the car was. Happy with Lexus and that is the reason why I would not by any other car.
Jay P.
5 out of 5
7/10/2025
Wendy is fantastic and truly cares about the customer.
Katrina T.
5 out of 5
7/10/2025
Ryan is always very helpful and accommodating.
Kaiume M.
5 out of 5
7/10/2025
Everything went well Thanks to Sam Lamas he was very helpful for everything Thanks again Sam Lamas
Jackeline D.
1 out of 5
7/10/2025
Sam the advisor was great however car has scratch/scuff marks on the passenger side door. Water bottle from tech left on hood near wipers. I took pictures as it was a surprise we’ve never had issues over 10 years and 3 different SUVs.
Steven B.
5 out of 5
7/10/2025
Very happy with service

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