Always satisfied dealing with Joe.
Wendy is extremely nice a professional look forward to coming back
He went above and beyond to resolve my issue. Much appreciated
Wendy is the best! She is incredibly helpful and talks through all my options and the the services that are recommended for my vehicle.
Very happy. Ryan always deliver exceptional service above and beyond.
Justin was efficient and kept me informed.
My service agent was very professional and informative, and is an asset to your company, it’s staff like her that keep me coming back and wanting to purchase another Lexus in the future, thank you, Lexus for exceeding my expectations and standing out from all other dealers in the area.
Maico Williams was excellent and work very professional
Friendly, helpful and empathetic. Thanks.
Delilah was a joy to work with.
Maico is an amazing service advisor! He always does his best to give the best experience with our Lexus vehicle. He goes above and beyond for us and we are very grateful every time we go to service our Lexus!
Joseph provided excellent service as well as all the technicians. I’m very happy. Thank you. The
Sam was OUTSTANDING! He was courteous, professional and worked diligently to resolve my concerns. He is an asset to JM Lexus and exemplifies the principles of excellent customer service. A true professional!
My car is immaculate, everyone was super nice and helpful. And the pricing seemed very good! Can’t ask for more!
The bad: when the amp started shorting out intermittently, I was told a few times by the service guys that we can’t do anything if the radio is working at the moment, causing me to deal with a total failure out of warranty.
The good: Karen was able to secure 50% coverage on another refurbished amplifier, and seemed to understand that maybe i got a bad deal, so to speak. The solution was kind of suggested by me, but she went to bat for me and made it happen. By taking care of it, at a fair price and in an acceptably timely way,she made it convenient for me and my busy schedule. My faith in the dealership has been restored, so hats off to her for a great job. Everyone else I dealt with were courteous and professional
Shedrick was responsive, timely and knowledgeable. He worked with me to get the services I needed within my budget. While I have worked with Carlos Nunez for over 20 years and two cars and felt he was the best part of JMLexus, I am very pleased with Shedrick and look forward to the same level of professional responsive service.
Wendy was very personable and professional. She was very responsive, and it is a pleasure to have her as our service advisor. She is a 5!
Waiting for tint on windows too long
Ryan was fine, but most employees in there were simply just there. The feel when you go in to JM has changed. When I first started going there 2004- staff were excited-the lounge was great. The lounge now is uncomfortable in the furniture since one needs to wait at least an hour and a half. One TV needs to be replaced,has white circles all over the screen (middle tv) . Furniture is worn out. The experience is certainly not like your commercials. As a salesperson myself, I thought you should know.
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