Joseph was awesome as usual. Great service
I will always choose JM Lexus, and Joe Storozynsky is the best service advisor.
Great service! Brandon was great to work with and communicated well.
I have been coming to JM Lexus for the past 16 years and have always received excellent service. No complaints.
I was very pleased with Nicholas as my representative he was courteous and kept me abreast with the process of my service
Took 1 day to diagnose why the power steering leaked fluid, and 1 more day to fix it. During this period I had to chase him for info. He didn’t respond to messages left on his phone. However, the work on the car was professionally carried out, no complaints there.
Daniel was a pleasure to work with. He was professional and polite. He provided me with updates on my car from start to finish.
Why does the statement say 10,000 mile service when the vehicle has 40,000? Why is the next oil change sticker say it’s in 5,000 miles? I thought it was good for 10,000 miles. Ryan was quite pleasant and I didn’t see these things prior to leaving so I was not able to discuss them with him yet. I am hoping to talk with him tomorrow or on Monday to ask these questions. Thank you.
The courteous, professional, and timely service keeps me coming back to this dealership.
Wendy is a wonderful very helpful service representative
Customer service was excellent from start to finish
Joe is simply the best. He is just a natural.
It was a pleasure being served by Shedrick Anderson
Luis did a great job. I was annoyed that Lexus would be insensitive enogh to text me a bout this at 7am on a weekend morning thus disrupting a an otherwise pleasant and badly needed sleep. There was nothing whatsoever urgent about the message.
Lois was extremely helpful during my recent service visit to Lexus also on my prior visit. He even went beyond his duty to have a small defect near the door panel of my car removed, of which I am extremely grateful. He was very pleasant and professional during his interactions with me. I think that he is an asset to your organization. Highly recommended.
Delilah was knowledgeable in addressing my questions and concerns. If she was unsure of something, she would seek an assistant of another teammate or manager. Delilah had good communication and customer service skills
Continue the excellent customer service
My Lexus consultant, Leo, greeted me in a friendly manner and explained the process for servicing my car. Afterwards he went over what service was provided in a clear, understandable way.
He was a delight to work with…
I could feel and see the improved condition of my car as I drove away.
Great service will be back thank you
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