Although the service was done, I was very disappointed in the dirty vehicle that was given to me by Delilah. I felt like I needed a shower after I got out the car. Every window and mirror was filled with dust, fingerprints and residue from previous customers. I have photos if needed. This was a disgrace.
Thank you, Delilah, for taking good care of me on Sunday!
When I received my vehicle inspection report I selected no tires but YES to the alignment. It never happened. Now I have to waste another day taking it to another mechanic to get it fixed. It’s a disappointing inconvenience. Once my oil change package is done, I will not return to JM.
Luis offers excellent customer service
Joe is really good. He is very knowledgeable, very courteous and very helpful and answers all our questions.
Excellent service as usual.
Joe was great and easy to work with!
always enjoy a visit to JMLexus. great service and attention to my requests or questions.
Peter did a great service and took care of all my questions.
When arriving to pick up my car from service I was told that my service advisor was not there but the receptionist got my paperwork and had me sign it. She was very nice. After signing the paperwork I was told to go outside the doors and that a porter would bring my car around to me. So I go outside and watch several customers come out and get their cars. After waiting 45min. I went back in only to be told that they can’t fine my car!! After another 15 min they found it, an hour wasted. Not Happy
The best service and the bes is service rep
Sam was very pleasant & helpful.
New NX ordered so appraisal will be done when vehicle arrives
Thank you! Sam was very attentive, informative and overall very helpful! It was my pleasure working with him.
Daniel Whittingham is absolutely outstanding. His professionalism, attention to detail, and courteous demeanor make every interaction a pleasure. He consistently treats his customers with genuine care and precision, ensuring an exceptional experience from start to finish. I truly appreciate his dedication and commitment to excellent service. Without a doubt, some of the best customer service I’ve ever received.
-Novelle Brown
Sam is outstanding. He is the only one that I will let help me
Wendy is professional,courteous and a pleasure to talk to.
Social