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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4799 reviews 70%
4 star 1384 reviews 20%
3 star 141 reviews 2%
2 star 255 reviews 4%
1 star 231 reviews 3%
Review Us
Susana K.
5 out of 5
8/13/2025
Great service. Very happy. Thank you.
Stamatis M.
5 out of 5
8/13/2025
Joe is great and easy to work with.
Allan R.
5 out of 5
8/13/2025
Delilah was very professional and very helpful.
Claire B.
4 out of 5
8/13/2025
Daniel took time to review the issues and educate me on the loaner and future Lexus cars. It was a pleasure having my car serviced at this dealership.
William F.
5 out of 5
8/13/2025
I was totally satisfied and impressed with the whole service experience great job Bill Factor
Cholenda P.
5 out of 5
8/13/2025
I service advisor. Wendy made my experience amazing she advise me on my situation and I was very well please
Sara G.
4 out of 5
8/13/2025
Chauncy is great. The only issue is from the time I came in and signed the paperwork, it took too long for them to bring up my car. Over 20 minutes is too long.
Mary D.
5 out of 5
8/13/2025
Luis was exceptional. He followed through with whatever he said he was going to do. He was kind, efficient and went the extra mile.
Art L.
5 out of 5
8/13/2025
Professional,efficient,knowledgeable
John T.
5 out of 5
8/13/2025
Ryan was extremely helpful and knowledgeable during this service. Thank you John T
Erika F.
5 out of 5
8/13/2025
Joe always provides exceptional customer service, he's professional, knowledgeable, honest and always goes out of his way to be helpful.
Dahlia B.
5 out of 5
8/13/2025
Dehlia was an excellent service advosor
Stefan A.
5 out of 5
8/13/2025
Shedrick is a great employee and I left JM Lexus satisfied with my service experience!
Laura P.
2 out of 5
8/13/2025
Leo and the supervisor of the mechanics were great. But, I do have the problem of nobody being able to pin point my problem. I would have felt better if they were able to say they found the reason for my steering wheel jerking occasionally. On my way home , I didn’t experience the problem and, at least, felt comfortable with that. Maybe, something was inadvertently done during the inspection of the car, stopped the problem from reoccurring. I left and told both of them that I would test ride the car on my way home and report my findings. Happily, the problem didn’t reoccur and that was good news.
Joanne H.
4 out of 5
8/13/2025
Excelllent. No problems
Bonnie C.
5 out of 5
8/13/2025
All good!
Ethel B.
5 out of 5
8/13/2025
Great customer service Carlos is always great
Karen S.
5 out of 5
8/13/2025
Joseph was great! He was knowledgeable and very helpful. He set up the Lexus app
Linda A.
4 out of 5
8/12/2025
As usual my service experience today was excellent! Thanks to my service manager, Daniel, for explaining what my service today would cover and cost. Excellent experience today at JM Lexus! Thank you
Astrid R.
4 out of 5
8/12/2025
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