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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4921 reviews 70%
4 star 1426 reviews 20%
3 star 147 reviews 2%
2 star 257 reviews 4%
1 star 242 reviews 3%
Review Us
Lilia V.
5 out of 5
6/12/2026
Omar was great! I appreciate him having as my advisor today. He answered all my questions and concerns.
Larry R.
5 out of 5
6/12/2026
Great experience
Pauline L.
4 out of 5
6/12/2026
Great service from check in to completion.
Antonio P.
4 out of 5
6/11/2026
Yes, I’m very certified
Ireti B.
5 out of 5
6/11/2026
Matt, Chico, Donny and Chauncy took care of me and I was 100% satisfied with my service.
Lois S.
4 out of 5
6/11/2026
Delilah is a delight.
Nikeshia P.
5 out of 5
6/11/2026
Mr.Anderson has been extremely helpful and the service is excellent
Caityln C.
5 out of 5
6/11/2026
The lexus team was extremely nice and amazing service 10/10
Michael V.
5 out of 5
6/11/2026
Great customer service! The rep went above and beyond for us Much appreciated.
Jeffrey S.
5 out of 5
6/11/2026
Chauncey was considerate of my disability and made service very easy.
Lori D.
5 out of 5
6/11/2026
Peter was excellent. Might be the best rep that I’ve had all these years. Planning to request him for my next service.
Blaine G.
5 out of 5
6/11/2026
Good job, Thank you
Andrew R.
2 out of 5
6/11/2026
Very expensive. Leo was professional, and an asset to your dealership.
Mark R.
5 out of 5
6/11/2026
The service and repair of my vehicle was fantastic, I trust JM Lexus for quality service
Ursula M.
5 out of 5
6/10/2026
I have always had a great experience at JM Lexus, especially with Chauncey as my service rep. He is someone I trust. He is knowledgeable and efficient. I never worry with him.
Mitchell F.
5 out of 5
6/10/2026
Shedrick has been my Service Advisor for a number of years Always gives good solid advice, stays in touch about the service visit and makes important recommendations. Just an excellent and experienced asset for JM
Janet M.
5 out of 5
6/10/2026
From From beginning to end the service was excellent
William O.
5 out of 5
6/10/2026
Excellent Service, polite, very helpful, pleasant and professional service advisor!
Leon G.
5 out of 5
6/10/2026
I’ve been a loyal Lexus customer since 1997, and over the years I’ve been fortunate to receive excellent service. While Sam Lamas is a newer consultant, he has quickly stood out as exceptional. He keeps me updated on all repairs, informs me of future needs, and pays close attention to every detail. His professionalism and care have earned my trust, and I would strongly recommend him to anyone needing reliable vehicle service.
Keity M.
4 out of 5
6/10/2026
Leo is always an amazing person very professional. When I walked in he was ready for me and my husband with an greeting most important knows my name and means a lot to me. Been going at the same Lexus for over seven years and i do recommend to all my friends and family. Thank you for excellently customer service.

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