It took three hours to change oil. I am not sure if the service staff placed my car last because I denied extra services with estimated price more than 1k. I not happy with the service provided today.
Excellent service as always, thank you JM Lexus.
I am very happy with Delilah Cardona as my service advisor. She is always friendly and professional.
My representative, Brandon, was very helpful with updating me on the service of my Lexus. It did take a longer time than I wanted but the service is now complete and all is good. Thank you
Joe is the best! He takes tge time to explain everything about the service and gives recommendations to keep my vehicle in great shape. He is the reason I drive almost an hour from my home in Wellington to JM Lexus for service
I've been working with Shedrick over the past 4yrs he's a excellent person & friend, always provides great customer service.
I loved his apparent honesty and directness! He didn't come off as a pushy salesman, like many service writers.
Courteous, personable and informative. Highly recommended advisor, a value to this dealer.
I appreciate his advice and counsel..
Carlos Nunez is my usual service representative who highly recommended Leo while on leave. Leo is an excellent customer service representative who was excellent at communicating with me when the vehicle was ready to pick up
Unfortunately, my recent service experience was extremely disappointing.
After picking up my CPO 2022 Lexus NX350, the vehicle immediately began running poorly and produced a large amount of white smoke from the exhaust. The issue was later traced back to the engine being significantly overfilled with oil during service.
My biggest frustration was communication. Throughout the day, I made multiple attempts to reach my service advisor by phone, text, and email and was unable to get timely updates regarding a situation that had left me concerned about potential engine damage.
I understand that mistakes can happen. What matters most is how they are handled afterward. In this case, I expected more proactive communication, more urgency, and greater transparency regarding the condition of my vehicle and the steps being taken to ensure no long-term damage occurred.
I hope the dealership takes this situation seriously and improves both quality-control procedures and customer communication moving forward.
Delilah was a pleasure to work with and very knowledgeable.
Always feel confident about work done at JM Lexus.
They didn’t washed my car.
This has probably been the most fantastic experience of my life! I can’t remember anything coming close to this. Thank you so much!
Outstanding customer service like Sam's is exactly why I continue to bring my vehicle to JM Lexus. 10 out of 10!
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