Joe represents everything that Mr. Moran tried to instill in his employees; Customer service. satisfaction and loyalty. Joe is a wonderful young man!! Thank you Joe, J M would be proud!!
Delilah provide fantastic service
Noticed the first attendant got in the car and didn't put no covers on the seat or the floor mat.
This should be done as the first point of contact.
Omar handled the issue with professionalism and completely. Once again, JM Lexus exceeded my expectations!
When reviewing the 26 point check list, it is assumed that the items were checked, and if so, a comment must be made: ie needs to be changed or attended to. Well I happen to just check myself the a.c. Filter, which was checked off. The filter filthy. It made me not have faith in the inspection of the checks marks. All was corrected with the excellent service of manager Matt Obrian. He escorted me and the car to the shop to review items and replaced the ac filter, and another air filter that was also filthy. Assurance was restored. We have to be certain that the techs inspect to restore confidence. Thank you. How about an exit review with the tech who inspected the car ,about 10 minutes? Merryl kafka
A special thank you to Brandon for his professional guidance and support . Greatly appreciated!
Kirk did a great job servicing my car!
Chauncey is very professional and take pride in is work. I have been going to him for over 4 years. Excellent customer service offered by him.
HE JOHN DID EVERYTHING HE COULD TO SATISFY ME WITH MY GREAT SERVICE GUY
Xavier Allen was very helpful and professional. English is not my first language, but he was very patient and explained everything clearly. He was kind, respectful, and made my service experience very comfortable. I really appreciate his help today.
He was really professional and kind- I’ve just lost my husband- and he made the experience painless. His compassion was only exceeded by his competence- I really appreciated him -and will always try to have him as my Lexus person. Diane R
Sam went above and beyond to make sure I was completely satisfied with the work done on my car. If I could I would ask first him everything I needed work done on my car.
Shedrick was great in communicating status and items requiring attention
Sam is amazing he takes care very well about the customer and needs.
Everyone is very kind.
Very efficient made the process easy car was ready when promised nice and clean
Not satisfied, we did not do anything did not like the attitude of Daniel and the parts that they said they were going to change were not all the part they told us, we will reschedule the appointment.
Daniel was very nice, JM Lexus should be proud to have him working there
Social