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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4792 reviews 70%
4 star 1384 reviews 20%
3 star 141 reviews 2%
2 star 255 reviews 4%
1 star 231 reviews 3%
Review Us
Robert G.
5 out of 5
9/5/2025
Finished in a very timely fashion .
Jaime R.
5 out of 5
9/5/2025
Excellent
Celia B.
5 out of 5
9/5/2025
Friendly and knowledgeable staff, efficient service. Thank you so much!
Gary C.
5 out of 5
9/5/2025
Joe was extremely friendly and took care of me last like a member of his family.
Jim R.
4 out of 5
9/5/2025
On time and properly repaired. Thanks!
Micheal H.
5 out of 5
9/5/2025
Daniel was extremely helpful and very knowledgeable about what I needed to get done at my appointment Great job
Marlene G.
3 out of 5
9/4/2025
Sam treated us like a valued customer. He kept us updated on progress Of our services .
Effie G.
1 out of 5
9/4/2025
From start to finish the experience was like none that I’ve experienced at a Lexus dealership The person I spoke to to make the appointment was rude. No loaner, my maintenance plan through Lexus isn’t accepted at JM. I sat in an overcrowded waiting area. I have zero plans to return. I’ll be finding another dealership. Especially after being told to call an 800 number and maybe I can pay more for another maintenance plan that I’ve already paid for. NO THANK YOU
Norman G.
5 out of 5
9/4/2025
Adrian Todd is an excellent service advisor. He gave me honest advice that I could trust in the repair of our Lexus RX 350
Kereen B.
5 out of 5
9/4/2025
The service was phenomenal, My service advisor kept me informed every step of the way. He explained in details what needed to be done.
Stephen W.
4 out of 5
9/4/2025
Carlos Nunez is the best service advisor I’ve ever had at any car dealership over the last 50 years
Matthew D.
5 out of 5
9/4/2025
Thanks for being awesome
Jorge A.
4 out of 5
9/4/2025
The no service no provided directly by Mrs Wendy was outstanding, the extra mile was going back to the carwash and taking the car out for me. Apparently there was a long line going out. ????
Carolyn S.
4 out of 5
9/4/2025
Wendy tracked us down…didn’t hear my phone ring!!
Robert K.
5 out of 5
9/4/2025
Joseph was great
Paul M.
5 out of 5
9/4/2025
Yes
Dina R.
5 out of 5
9/4/2025
Louis was very knowledgeable and very helpful. Excellent customer service. Thanks Louis!
William H.
5 out of 5
9/4/2025
He was knowledgeable, prompt and provided an excellent level of service.
Marlene S.
4 out of 5
9/4/2025
Love Joseph
Robert C.
5 out of 5
9/4/2025
As always Luis does a great job. Thank you Luis Robert C

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