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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4779 reviews 70%
4 star 1383 reviews 20%
3 star 141 reviews 2%
2 star 255 reviews 4%
1 star 231 reviews 3%
Review Us
Myrtha M.
5 out of 5
9/5/2025
Thankyou
Tina S.
5 out of 5
9/5/2025
Good price and timely service
Olga A.
5 out of 5
9/5/2025
Wendy is wonderful en all ways
Gail O.
4 out of 5
9/5/2025
Sam was very efficient and helpful. For years I had Lexus’ and then tried Audi. I’m so happy to be back at JM Lexus for their all around great service!
Arnold W.
5 out of 5
9/5/2025
Easy process, great customer service!
Mohammed M.
5 out of 5
9/5/2025
Brandon is very professional, thorough in explaining, friendly and respectful. Great job.
Robert G.
5 out of 5
9/5/2025
Finished in a very timely fashion .
Jaime R.
5 out of 5
9/5/2025
Excellent
Celia B.
5 out of 5
9/5/2025
Friendly and knowledgeable staff, efficient service. Thank you so much!
Gary C.
5 out of 5
9/5/2025
Joe was extremely friendly and took care of me last like a member of his family.
Jim R.
4 out of 5
9/5/2025
On time and properly repaired. Thanks!
Micheal H.
5 out of 5
9/5/2025
Daniel was extremely helpful and very knowledgeable about what I needed to get done at my appointment Great job
Marlene G.
3 out of 5
9/4/2025
Sam treated us like a valued customer. He kept us updated on progress Of our services .
Effie G.
1 out of 5
9/4/2025
From start to finish the experience was like none that I’ve experienced at a Lexus dealership The person I spoke to to make the appointment was rude. No loaner, my maintenance plan through Lexus isn’t accepted at JM. I sat in an overcrowded waiting area. I have zero plans to return. I’ll be finding another dealership. Especially after being told to call an 800 number and maybe I can pay more for another maintenance plan that I’ve already paid for. NO THANK YOU
Norman G.
5 out of 5
9/4/2025
Adrian Todd is an excellent service advisor. He gave me honest advice that I could trust in the repair of our Lexus RX 350
Kereen B.
5 out of 5
9/4/2025
The service was phenomenal, My service advisor kept me informed every step of the way. He explained in details what needed to be done.
Stephen W.
4 out of 5
9/4/2025
Carlos Nunez is the best service advisor I’ve ever had at any car dealership over the last 50 years
Matthew D.
5 out of 5
9/4/2025
Thanks for being awesome
Jorge A.
4 out of 5
9/4/2025
The no service no provided directly by Mrs Wendy was outstanding, the extra mile was going back to the carwash and taking the car out for me. Apparently there was a long line going out. ????
Carolyn S.
4 out of 5
9/4/2025
Wendy tracked us down…didn’t hear my phone ring!!

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