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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4779 reviews 70%
4 star 1383 reviews 20%
3 star 141 reviews 2%
2 star 255 reviews 4%
1 star 231 reviews 3%
Review Us
Marlene B.
1 out of 5
9/10/2025
Tire light went on in car on the way home. Not fixed.
Mary M.
4 out of 5
9/10/2025
Xavier Allen was personable, helpful and assured my understanding and comfort. This type of service is why I continue to own a Lexus.
Harvey K.
5 out of 5
9/10/2025
Friendly and knowledgeable service
Harvey S.
5 out of 5
9/10/2025
John is excellent and very professional
Paul W.
5 out of 5
9/10/2025
Joe did an amazing job! Really appreciate him throughout the process.
Pauline C.
5 out of 5
9/10/2025
Xavier is very professional, with excellent customer service skills. That’s why I drive all the way from Miramar.
Marlene G.
5 out of 5
9/10/2025
Sam was great setting up my appointment, checking me in , keeping me updated on it’s progress and getting my car returned to me promptly.
Lori M.
4 out of 5
9/10/2025
Luis was great. Very customer service oriented, pleasant personality, professional, and was accurate in the time to get the car serviced and he did not push for additional work. He was GREAT!!!!
Lisa R.
4 out of 5
9/10/2025
This is my third appointment with Sam Lamas. He is an excellent service advisor and an asset to JM Lexus. He gives me honest feedback about my vehicle and expedites my service appointment This is my 38th year with JM .. started with David Morgan years ago. I’m continually impressed with JM and intend to always drive a Lexus Thank you
Sonia G.
5 out of 5
9/10/2025
Sam was great and service met my expectations.
Nicolae S.
5 out of 5
9/9/2025
I have already submitted it . I received great service Thank you
Saeed S.
5 out of 5
9/9/2025
Joseph was excellent. His service was great and was very helpful. 10/10.
Tiffanie B.
5 out of 5
9/9/2025
John Nahar provided exceptional customer service.
Gabriel G.
4 out of 5
9/9/2025
Although the experience Overall was satisfactory, the check out was not. It took over 30 minutes from the moment we checked out to the moment our car was brought to us. At least 6 people were involved. One person did not know what the next was doing. I expect to have a much better experience next time.
Stephen K.
5 out of 5
9/9/2025
John Nahar... service excellence.
Dave G.
4 out of 5
9/9/2025
Joe was Excellent, I would like him to assist me in my future visits. Professional, likeable, informative. My favorite associate thus far! Please put him down and attached to my account in case I forget his name so I can ask for him next time. Thank you!
Mequita W.
5 out of 5
9/9/2025
Thank you Mr Brandon
Teresa N.
5 out of 5
9/9/2025
Gracias Xavier por tu paciencia, muy satisfecha con el servicio!
Yglette C.
2 out of 5
9/9/2025
The wait was too long
Randall F.
5 out of 5
9/9/2025
Ok

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