Brenda at check in and Chauncey were both excellent- friendly, efficient and helpful! Please thank them for their great customer service!
Brandon demonstrated excellent customer service and care. He made me feel comfortable that JM Lexus will make sure they find and solve the problem that experiencing. I look forward purchasing my next vehicle in the near future with JM Lexus. I always share with my family and friends the excellent service and the longevity of Lexus vehicles.
Will follow up as requested ! Great JM Lexus staff !!
Brandon is great! He keeps me updated on my car when it’s in for service ! He’s always providing me proper paper work and returning my calls and answering my questions ! I’ve enjoyed working with him and continue to work with him when I need to bring my car in!
Leo was very good at communicating the status, I would give him a four out of five rating. I am not happy with a couple of items with the repair. I will contact Leo tomorrow morning to reschedule another appointment to correct these issues.
Very professional, great service. Very quick and helpful.
I received what I found to be an excessive quote for the repairs. I got estimates elsewhere and they were both comparable, half the quote from Lexus . I elected not to have the repairs done at JM Lexus. Additionally one of the issues I had was a tire leak and when I got the vehicle back I was shocked to find they didn’t have the decency to at least fill up that tire. So when I got my car back I had to pull off in the parking lot and fill the tire with a pump I had in the car. I’ve been coming the JM Lexus for many years. I am not pleased.
Sam was awesome, start to finish
The bottom frame around the seat is still loose. Sad.
He’s awesome very helpful and very efficient ! Thankful to have him!
Leo did an excellent job with my service. Although it was a routine oil change he ensured that I was given top customer service and was accommodating by providing a loner.
Service is the best from the customer service reps to the mechanics fixing my problem. Everyone is happy & pleasant & it’s a pleasure to have these individuals meet you the first thing in the morning. There never a repeat to fix the problem; it’s taken care of on the first appointment.
We’ve owned multiple Lexus vehicles & they are very reliable; I’m a former multiple Mercedes owner so I know what I’m talking about re multiple visits to Mercedes service dealerships. Suggest you purchase a Lexus & you won’t buy any other vehicle! Guarantee.
Lexus makes it easy to bring your car in for service. Justin was very efficient
& friendly. He’s a keeper!
My car was serviced and completed at the proper time
Xavier was awesome! Customer service is always top notch @ JM. That's what keeps us coming back.
John is very easy going always a pressure seeing him as my advisor with Lexus. Always professional .
Ive been a Lexus owner for 7 years and have 2 Lexus’. When I decided to buy my second Lexus (NX305H) the main reason I the service I recieve from Carlos Nunez. He is a true profesional. I cant imagine any other dealer having as good a service department as JM Lexus.
Joe is fantastic and I appreciated the quality of service he provided.
I received really excellent service.
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